Pool Host

Harri; North East; Hybrid; GBP 37,195,000 - 39,950,000; Full time

Benefits offered by this job

Free onsite parking

Uniform provided

Wellness programs

Discounts on spa experiences

Employee recognition schemes

20% off gift vouchers

Job summary

Seaham Hall is seeking a Pool Host to join our luxury spa team. The role offers hourly pay of £12.21 plus a share of the service charge, with approximately £2k per annum for a 40-hour week.

Expected weekly hours range from 0–20 hours, with shifts across mornings to evenings, including weekends and bank holidays. This position reports to Spa Management and requires a courteous, guest-focused approach, with a strong emphasis on cleanliness, guest queries, and proactive service in a five-star

Qualifications

• Minimum one year of experience in a customer-facing role (hospitality experience a bonus).
• Excellent communication skills, attention to detail, and professional presentation.

Responsibilities

• Ensure maximum cleanliness around facilities.
• See to guest queries and demands in a professional manner.
• Familiarise yourself with current members.
• Ensure towel and robe removal from poolside in line with guest flow.
• Ensure magazines and online library are available for guest leisure.
• Handle guest feedback professionally and report to management when required.
• Report maintenance issues to reception.
• Support smooth operations within the spa by working with Seaham Hall team.
• Follow and respect all company policies and health and safety procedures.

Job description

Pool Host

Location: SeahamHall, County Durham

Salary: £12.21 per hour plus share of service charge (approx. £2k perannum for employees working 40 hours a week)

Hours: 0-20hours per week (full-time), including weekends and bank holidays (part-time available), shift pattern will include a variety of shifts between6.30am and 10.30pm including weekends & bank holidays.

Relationships: Reports to Spa Management

About SeahamHall

Perched proudlyon the County Durham coastline,Seaham Hallblends timelesselegance with a bold, modern spirit. Voted North of England Hotel ofthe Year 2023 by The Sunday Times, we are a five-starretreat known for our luxury, warmth, and distinctly Northern character.

• To becourteous and pleasant with guests at all times


• Ensurethat the guest and member’s experience is comfortable and enjoyable duringeach visit


• Maintainstandard operating spa procedures


• Tooperate the pool drinks service

Duties and Responsibilities:

• Ensuremaximum cleanliness around facilities


• Seeto guest queries and demands in a professional manner


• To familiariseyourself with current members


• Toensure towel & robe removal from poolside in line with guest flow (toinclude robe pocket check)


• Ensurethat magazines & online library are available for guest leisure


• To beable to handle guest feedback in the most professional manor and report toMOD when required


• Reportany maintenance issues to reception where necessary


• Ensuresmooth operations within the spa by being proactive and working alongsidefellow members of the Seaham Hall team


• Followand respect all company policies and procedures


• Abidewith all health and safety policies

What We’reLooking For

• Minimumoneyear of experience in a customer-facing role (hospitalityexperience a bonus).


• A genuine passionfor creatingmemorable guest experiences.


• Excellentcommunicationskills, attention to detail, and professional presentation.


• A teamplayer with initiative and the ability to work independently.


• Reliabletransport, given early starts and late finishes.


• Good health and well being


• Ability to communicate effectively


• To be reliable & dependable


• Happy caring nature


• A confident, friendly andwelcoming personality


• A passion for excellentcustomer service and an eye for detail


• The ability to prioritise andwork well under pressure


• Great personal presentationand pride in your appearance

Why You’llLove Working With Us

• Comprehensiveinduction and in-housetraining to support your growth.


• Be part of a multi-award-winning team,including:


• Gold Winner, North East EnglandTourism Awards (five consecutive years)


• Shortlisted for VisitEnglandSmall Hotel of the Year 2025


• Gold Winner,VisitEnglandSmall Hotel of the Year 2022


• North of England Hotel of theYear 2023–The Sunday Times


• 2025 Winner of Ethical,Responsible and Sustainable award at North East Hotels Association


• Access to wellnesprograms, charityevents, and sustainability initiatives.


• Employee benefits, including recognitionschemes and discounts on spa experiences.


• Stream access for financial wellbeingand flexibility.


• Up to 20% offgift vouchers andspa experiences.


• Free onsite parkingand provideduniform.


• Monthly and annualEmployee of the Month incentives.

Join a teamwhere every day offers the chance to create unforgettable moments — and wherepeople are truly at the heart of everything we do.