Receptionist - Seaham Hall - Hotel Reception

Seaham Hall; Seaham; Vor Ort; GBP 24.000 - 29.000; Vollzeit

Benefits dieser Stelle

Induction training

Award-winning team

Spa discounts

Wellness programs

Uniform provided

Free parking

Zusammenfassung

Seaham Hall in County Durham is seeking a Receptionist to greet guests, manage check-ins and collaborate with Reservations to ensure a seamless guest journey. This full-time role requires 40 hours per week, including weekends and bank holidays, with early starts and late finishes.

At least one year of customer-facing experience, strong communication, and a professional presentation are expected. Benefits include a competitive salary, share of a monthly service charge, ongoing training, and staff

Qualifikationen

• Minimum one year of experience in a customer-facing role (hospitality experience a bonus).
• Genuine passion for creating memorable guest experiences.
• Excellent communication skills, attention to detail, and professional presentation.
• Confidence using Microsoft Office; PMS knowledge is a plus (training provided).
• A team player with initiative and the ability to work independently.
• Reliable transport, given early starts and late finishes.

Aufgaben

• Welcome guests at the reception, check-in/out and manage front desk interactions.
• Collaborate with Reception and Reservations to ensure a seamless guest journey.
• Support daily front-office tasks and maintain a professional appearance.

Kenntnisse

Customer service

Communication

Attention to detail

Microsoft Office

Team player

Independent worker

Reliable transport

Tools

PMS knowledge

Jobbeschreibung

Receptionist

Location:Seaham Hall, County Durham
Salary:£26,436.80 per year + share of monthly service charge (approx. £2,000 annually)
Hours:40 hours per week (full-time), including weekends and bank holidays
Shift Times:Earliest start 7:45am | Latest finish 10:30pm

About Seaham Hall

Perched proudly on the County Durham coastline,Seaham Hallblends timeless elegance with a bold, modern spirit. Voted North of England Hotel of the Year 2023 by The Sunday Times, we are a five-star retreat known for our luxury, warmth, and distinctly Northern character.

Discover more about our award-winning resort: www.seaham-hall.co.uk

The Role

As a Receptionist, you’ll be the welcoming face of Seaham Hall — the first smile our guests see and the lasting impression they remember. Working closely with the Reception and Reservations teams, you’ll ensure every guest journey is seamless, personal, and infused with the warmth that defines our brand.

This is an exceptional opportunity to join a passionate, professional team in one of the North’s most celebrated luxury hotels.

What We’re Looking For

• Minimumone year of experiencein a customer-facing role (hospitality experience a bonus).
• A genuine passion for creatingmemorable guest experiences.
• Excellentcommunication skills, attention to detail, and professional presentation.
• Confidence using Microsoft Office; prior PMS knowledge is a plus (training provided).
• Ateam playerwith initiative and the ability to work independently.
• Reliabletransport, given early starts and late finishes.

Why You’ll Love Working With Us

• Comprehensiveinduction and in-house trainingto support your growth.
• Be part of amulti-award-winning team, including:
• Gold Winner, North East England Tourism Awards (five consecutive years)
• Shortlisted for VisitEngland Small Hotel of the Year 2025
• Gold Winner, VisitEngland Small Hotel of the Year 2022
• North of England Hotel of the Year 2023–The Sunday Times
• 2025 Winner of Ethical, Responsible and Sustainable award at North East Hotels Association
• Access towellness programs, charity events, and sustainability initiatives.
• Employee benefits, including recognition schemes and discounts on spa experiences.
• Streamaccess for financial wellbeing and flexibility.
• Up to20% offgift vouchers and spa experiences.
• Free onsite parkingand provided uniform.
• Monthly and annualEmployee of the Monthincentives.

Ready to Elevate Hospitality?

If you bring passion, professionalism, and a love for exceptional guest service, we’d be delighted to hear from you.

Join a team where every day offers the chance to create unforgettable moments — and where people are truly at the heart of everything we do.