receptionist

Cardiff and Vale University Health Board; Long Cross; On-site; GBP 12,000 - 18,000; Part time

Job summary

Dorset HealthCare University NHS Foundation Trust in Poole is seeking a reliable receptionist to join our administration team, supporting services from Poole Community Health Clinic and CAMHS, Dorset Pain Management, and related clinics. You will be the first point of contact for patients, relatives and clinical staff.

The role is part-time (15 hours per week). You will manage appointments, handle enquiries by phone, face-to-face or written communication, and maintain confidentiality while

Qualifications

• GCSE level or equivalent experience.
• Understanding of patient confidentiality and data protection.
• Experience communicating with clients and professionals within the NHS.
• Experience in an office environment and teamwork.
• Ability to stay calm and professional under pressure.

Responsibilities

• Provide information to patients, staff, carers and relatives by phone, in person or writing.
• Support clinical staff and maintain an efficient office system.
• Liaise with the public and other teams to organise appointments and meetings.
• Handle varied administrative duties and IT systems.

Skills

Customer service

Communication

Confidentiality

NHS experience

Teamwork

English proficiency

Pressure handling

Office administration

Education

GCSE level

Tools

IT systems

Job description

We are looking to appoint a reliable and motivated receptionist to join our dedicated administration team to support the services operating from Poole Community Health Clinic - Poole CAMHS, Community Acquired Brain Injury Service, Dorset Pain Management Service and PSALT. The successful applicant will work as part of a small team, supporting clinical staff and will act as the first point of contact between patients, relatives and clinical staff, whilst maintaining confidentiality to ensure the department always runs efficiently. This is a part time post of 15 hours per week . Applicants must have excellent organisational and communication skills, be able to work under pressure yet remain calm, polite and professional at all times. You will have the ability to deal with varied administrative duties, IT systems and changing priorities. Excellent customer service skills are essential. You will be pleasant and approachable and able to manage your workload effectively. Main duties of the job You will provide information to patients, staff, carers & relatives relating to appointments, patient care, and meetings, verbally by telephone, face to face or written in a tactful and courteous manner often requiring non-clinical advice involving careful analysis of delicate situations regarding patient care, requiring knowledge of patient confidentiality. You will liaise with members of the public in their dealings with the teams/services, some of whom may prove at times to be distressed, challenging, or aggressive in manner. You will liaise with other members of the teams to organise and deliver a safe and efficient office system to support sound patient care, consistent with good clinical governance guidelines, whilst helping the teams to achieve targets and complete timely returns of information.

• Educated to GCSE level or equivalent experience
• To show understanding of patient confidentiality
• Well developed skills in communicating effectively with clients and other professionals within and outside the NHS, Experience of working with the NHS
• Experience of working within an office environment, Good team working and communication
• Ability to interact with patients and visitors in a professional manner
• Ability to work under pressure and maintain a positive outlook, Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
  At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities. Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.