Band 2 Admin Assistant/Receptionist

Royal Berkshire Nhs Foundation Trust; Bracknell; On-site; GBP 21,000 - 25,000; Full time

Job summary

Royal Berkshire NHS Foundation Trust is seeking an Administrative Assistant / Receptionist to provide essential administrative and reception support in a busy healthcare environment.

You will welcome patients, manage appointments, and maintain accurate patient records using EPR systems, working closely with nursing, medical and admin teams to ensure smooth outpatient clinics and a positive patient experience.

Qualifications

• GCSE standard education or equivalent experience.
• Numerate and literate with good command of spoken and written English.
• Experience of working in a healthcare environment.
• Competent in the use of IT systems, including Microsoft Office.
• Experience with Electronic Patient Record (EPR) systems.

Responsibilities

• Provide a professional and welcoming reception service for patients and visitors.
• Book, amend, and cancel patient appointments using EPR systems.
• Register and check in patients ensuring accurate demographics.
• Prepare and maintain accurate patient records and clinic documentation.
• Liaise with clinical teams and medical secretaries to support clinics.
• Arrange patient transport and interpreters as required.
• Answer calls, respond to enquiries, and direct calls to the appropriate team.
• Undertake general admin duties including filing, stock monitoring, minute taking.
• Ensure patient information is handled confidentially and in line with data protection.

Skills

English proficiency

IT literacy

Education

GCSE standard

Tools

Electronic Patient Record (EPR) systems

Microsoft Office

Job description

Are you an organised, friendly, and customer-focused individual looking to make a difference in a busy healthcare environment? We are seeking an Administrative Assistant / Receptionist to provide essential administrative and reception support, helping to deliver high-quality patient care. As the first point of contact for patients and visitors, you will provide a professional welcome, manage appointments, answer telephone enquiries, and maintain accurate patient records using electronic patient record (EPR) systems. Working closely with nursing, medical, and administrative teams, you will help ensure the smooth running of outpatient clinics and a positive patient experience. The role also includes a range of administrative duties such as preparing clinic documentation, arranging transport and interpreters where required, monitoring supplies, taking meeting minutes, and supporting the day-to-day operation of the service.

• Provide a professional and welcoming reception service for patients, visitors, and staff.
• Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members.
• Book, amend, and cancel patient appointments using electronic patient record (EPR) systems.
• Register and check in patients, ensuring demographic information is accurate and up to date.
• Prepare and maintain accurate patient records and clinic documentation.
• Liaise with clinical teams, medical secretaries, and other departments to support the smooth running of clinics.
• Arrange patient transport, interpreters, and follow-up appointments where required.
• Respond to patient enquiries and provide information on clinic waiting times and appointments.
• Undertake a range of general administrative duties, including filing, stock monitoring, minute taking, and maintaining office supplies.
• Ensure patient information is handled confidentially and in line with data protection requirements.
• Support a safe, clean, and efficient clinical environment by following Trust policies and procedures.
• Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines.

Informal visits are encouraged., Please refer to the attached Job Description and Person Specification for further details of the job role.

Requirements

• Education to GCSE standard or equivalent experience
• Numerate and literate with good command of spoken and written English, Experience of working in an healthcare environment
• Competent in the use of IT systems, including Microsoft Office
• Previous EPR experience, Experience of working in advertised role

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post is based at Royal Berkshire Bracknell Healthspace, Eastern Gate, Brants Bridge, Bracknell, RG12 9RT - and attracts a Fringe payment of 5% of gross basic salary. The CQCrated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our "CARE" values:Compassionate,Aspirational,Resourceful,Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.