Receptionist/Administrator

Cardiff and Vale University Health Board; Sherborne; On-site; GBP 20,000 - 23,000; Full time

Job summary

Yeatman Hospital is seeking a proactive receptionist to join the Outpatient Reception and Administration team. The role involves covering the main Reception desk, arranging and updating patient appointments, managing enquiries in person and by phone, and supporting related clerical tasks for local clinic services.

Successful candidates will have NVQ Level 2 or equivalent, strong IT skills with MS Office, and a collaborative approach to ensure smooth clinic operations within Dorset HealthCare’s

Qualifications

• NVQ Level 2 or equivalent level of knowledge of office procedures; previous experience in a comparable role
• Previous experience in a customer/public focused environment; competency in use of IT and ability to adapt to new systems
• Demonstrable experience of using Microsoft Office including Word and Excel; ability to prioritise and be an excellent team player

Responsibilities

• Cover Main Reception desk and manage patient appointments
• Handle outgoing clinics and respond to patient enquiries in person and by telephone
• Maintain office supplies via e-procurement systems; process clinic change notifications as directed by line manager
• Share skills and knowledge with colleagues to maintain best practice

Skills

Customer service

IT competency

Microsoft Office

Prioritisation

Team player

Education

NVQ Level 2 or equivalent

Tools

Word

Excel

Job description

You have an opportunity to join the Outpatient Reception and Administration team at Yeatman Hospital.We are a small friendly unit of dedicated staff working to support the local Community Hospital services and a wide range of clinics from Yeovil and Dorset County Hospital. The post will require a positive, flexible and proactive approach to cover a busy reception together with associated administrative procedures and responsibilities as detailed in the attached Job Description. Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful. Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of., The main duties will be covering Main Reception desk, making and changing patient appointments, outcoming clinics, maintaining office supplies via e-procurement systems, dealing with patient enquiries in person and by telephone, processing clinic change notifications as directed by line manager. Assisting the team by sharing skills and knowledge with colleagues to maintain best practice., For the main duties and responsibilities for this role please read the attached job description and person specification. We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role. All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application. As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support.

• NVQ Level 2 or equivalent level of knowledge of office procedures, Previous experience within a comparable role
• Previous experience of working within a customer/public focused environment, Competency and confidence in use of IT, with the ability to adapt to new systems
• Demonstrable experience of using Microsoft Office including Word and Excel, The ability to be able to prioritize, use own initiative and be an excellent team player. At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities. Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.