Compassionate Patient Services Receptionist (Part-Time)

Dorset Healthcare; Poole; On-site; GBP 12,000 - 15,000; Part time

Job summary

Dorset HealthCare is seeking a reliable receptionist to join our administration team at Poole Community Health Clinic, supporting CAMHS, brain injury, pain management and PSALT services.

The successful candidate will be the first point of contact for patients and relatives, maintain confidentiality, and help ensure the department runs efficiently. This part-time role requires excellent organisational and communication skills and the ability to manage varied duties.

Qualifications

• Excellent organisational and communication skills.
• Able to work under pressure while remaining calm and professional.
• Experience with administrative duties and IT systems; strong customer service.

Responsibilities

• Provide information to patients, staff, carers & relatives about appointments, patient care, and meetings, verbally, by telephone, face to face or written, while maintaining confidentiality.
• Liaise with the public, including distressed or challenging individuals, in a courteous and respectful manner.
• Organise and deliver a safe and efficient office system to support patient care and governance, contributing to timely information returns.

Skills

Organisational skills

Communication skills

Confidentiality

Customer service

Working under pressure

Job description

Dorset HealthCare is seeking a reliable receptionist to join our administration team at Poole Community Health Clinic, supporting CAMHS, brain injury, pain management and PSALT services.

The successful candidate will be the first point of contact for patients and relatives, maintain confidentiality, and help ensure the department runs efficiently. This part-time role requires excellent organisational and communication skills and the ability to manage varied duties.