Receptionist/Administrator

Dorset Healthcare; Sherborne; On-site; GBP 21,000 - 25,000; Full time

Job summary

Dorset HealthCare invites applications for an Outpatient Reception and Administration role at Yeatman Hospital. You will join a small, friendly team providing reception cover and admin support across community hospital services and clinics.

The post requires a proactive, flexible approach to manage the main reception, book and amend patient appointments, handle enquiries by phone and in person, and support e-procurement and office supplies. DBS check is required.

Qualifications

• Experience in patient-facing reception roles is desirable.
• Ability to handle multiple tasks with accuracy and tact.
• Proactive approach to administrative duties within a busy clinic environment.

Responsibilities

• Cover Main Reception desk and handle patient enquiries in person and by phone.
• Make and change patient appointments and coordinate clinics.
• Maintain office supplies and process clinic change notifications via line manager instructions.

Skills

Customer service

Reception duties

Administrative procedures

Appointment scheduling

Phone handling

Tools

E-procurement systems

Job description

You have an opportunity to join the Outpatient Reception and Administration team at Yeatman Hospital.We are a small friendly unit of dedicated staff working to support the local Community Hospital services and a wide range of clinics from Yeovil and Dorset County Hospital.

The post will require a positive, flexible and proactive approach to cover a busy reception together with associated administrative procedures and responsibilities as detailed in the attached Job Description.

Please note visa sponsorship for this role is unfortunately not available. Ensure you hold valid right to work in the UK and will not require sponsorship if successful.

Employment in this post requires a Standard Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of., The main duties will be covering Main Reception desk, making and changing patient appointments, outcoming clinics, maintaining office supplies via e-procurement systems, dealing with patient enquiries in person and by telephone, processing clinic change notifications as directed by line manager.

Assisting the team by sharing skills and knowledge with colleagues to maintain best practice.

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to create healthier lives, empowered citizens and thriving communities.