Receptionist

Cheval Collection Ltd; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Cheval Collection seeks a Receptionist at their 5-star luxury residence in London. This role entails managing guest interactions, ensuring high standards of service, and maintaining a welcoming environment. Candidates should have prior experience in hospitality, strong communication skills, and a proactive approach. Join a supportive team committed to excellence and opportunities for growth.

Benefits

30 days annual leave (increasing with service)

Life Assurance

Season Ticket Loan

Learning and Development programmes

Discount Staff, Family and Friends rates

Company Recognition Scheme

Contribution to personal pension

Qualifications

• Previous experience as a receptionist within a 5* luxury service environment.
• Strong computer literacy and proficiency in using PMS systems.
• Good knowledge of London and its surroundings.

Responsibilities

• Manage all aspects of guest arrival and departure.
• Provide information and assist with inquiries for guests.
• Maintain safety and security of the building.

Skills

Communication

Interpersonal Skills

Organisational Abilities

Attention to Detail

Customer Service

Tools

PMS Systems

Job description

Cheval Collection is excited to announce an opportunity for a receptionist to join our dynamic and motivated team of hospitality professionals at Cheval Gloucester Park. As one of the most prestigious 5-star luxury apartment residences in our award-winning portfolio, Cheval Gloucester Park offers an exceptional environment where you can thrive and grow in your career.

At Cheval Gloucester Park, we are seeking a professional and personable Receptionist to join our dedicated front office team. This role is essential to the smooth and efficient running of the front desk, ensuring consistently high standards of service throughout the guest journey. You will be responsible for managing all aspects of guest arrival and departure, including registration, key distribution, apartment induction, allocation, payment collection, invoice generation, and account reconciliation.

You will provide accurate information, thoughtful advice, and timely responses to guest enquiries, ensuring every interaction is welcoming and seamless. Working closely with the front office team, you will also help maintain the safety and security of the building, contributing to a safe and hospitable environment for all residents and visitors.

As the welcoming face of the residence, you will bring a warm, professional, and approachable demeanour to every interaction. This is a varied and fast-paced role that requires flexibility, attention to detail, and a proactive approach. Previous experience in a front desk or hospitality role is desirable, along with excellent communication skills and a strong team ethic.

At Cheval Gloucester Park, you’ll be part of a vibrant and supportive team committed to excellence in hospitality. We value collaboration and recognise individual contributions, offering a positive working environment and opportunities for professional growth within our award-winning company.

We want you to apply for this role if you have:

• Previous experience as a receptionist within a 5* luxury service environment.
• Proficiency in using PMS systems and strong computer literacy.
• Excellent communication and interpersonal skills.
• Strong organisational abilities and attention to detail.
• A passion for delivering outstanding hospitality.
• Good knowledge of London and its surroundings.

This role requires40 hours per week, working5 out of 7 days, withweekend workrequired.

In return for your passion and drive to succeed we can offer you……

• A competitive salary
• Company Recognition Scheme
• 30 days annual leave (increasing with service, including public holidays)
• Life Assurance
• Season Ticket Loan
• Learning and Development programmes
• Discount Staff, Family and Friends rates
• Contribution to personal pension (after 3 months) and many more benefits!

If you thrive on being the best you can and want to join our award winning team then look no further and apply for our Receptionist role now!

Helpful to know…………

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) will be requested in the event of a position being offered.