Receptionist

Hyatt Corporation; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Hyatt Corporation is seeking a dedicated Receptionist for their Park Hyatt London River Thames location. The role involves welcoming guests, managing check-ins and check-outs, and ensuring guest satisfaction through coordination with various hotel departments. Ideal candidates should have previous hotel front office experience, strong communication skills, and a passion for hospitality. Join Hyatt and enjoy numerous benefits, including discounted stays at Hyatt Hotels worldwide.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Uniform provided and laundered complimentary

Headspace membership

50% discount on food and beverages at selected Hyatt Hotels

Continuous learning and development opportunities

Qualifications

• Previous experience in hotel front office within the luxury segment is preferred.

Responsibilities

• Welcome guests upon arrival and verify their booking details.
• Perform the check-in process efficiently, providing room keys and information about the hotel facilities.
• Handle the check-out process, including billing, payments, and feedback collection.
• Coordinate with housekeeping to ensure rooms are ready for new arrivals.

Skills

Communication skills

Hotel management software familiarity

Basic computer skills

Job description

Receptionist

Park Hyatt Park Hyatt London River Thames GB - ENG - LondonGuest Service OperationsHourly/Entry Level EmployeeFull-timeReq ID: LON006626Local

Summary

About Park Hyatt London River Thames

Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite.With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace and Kings Road. The hotel boasts exquisite dining options, state-of-the-art events space and an indulgent spa with relaxation lounges, spa rooms and indoor pool.

Duties and responsibilities related to theReceptionistrole

Welcome guests upon arrival and verify their booking details.

Perform the check-in process efficiently, providing room keys and information about the hotel facilities.

Handle the check-out process, including billing, payments, and feedback collection.

Coordinate with housekeeping to ensure rooms are ready for new arrivals.

Liaise with other departments (housekeeping, maintenance,food and beverage) to meet guest needs and requests.

About you

Previous experience in hotel front officewithin the luxury segment is preferred.Strong communication skills and familiarity with hotel management software and basic computer skills are ideal.

Benefits of the Receptionistrole include

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

Uniform provided and laundered complimentary

Headspace membership and access to our Employee Assistance Programme

50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you.We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps:Apply today for thisReceptionistrole and start your journey with Hyatt Hotels!