Receptionist

The May Fair Hotel; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic collection of hotels and restaurants as a Receptionist at The May Fair Hotel. Deliver exceptional guest service and experience opportunities for career progression in a supportive environment where your talents are recognized and rewarded.

Benefits

28 days holiday including bank holidays

Complimentary meals and beverages daily

Recommend a Friend scheme up to £500

Annual complimentary night stays

Preferential accommodation rates

Access to discount platform

Company pension scheme

Regular social events

Annual recognition events

Access to company doctor

Qualifications

• Previous hotel reception experience in a 4- or 5-star hotel.
• Impeccable command of the English language.
• Experience with IT applications.

Responsibilities

• Handle all aspects of the guest journey including check-ins and check-outs.
• Respond to guest communications professionally.
• Assist with daily admin tasks.

Skills

Attention to detail

Customer service

English proficiency

Tools

Opera

Office 365

Sales Force

Review Pro

Job description

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Join the UK’s most
dynamic collection of hotels and restaurants

At Edwardian Hotels London, it’s the people who
create unforgettable memories for our guests. We are always looking for
hospitality professionals to join our family and bring new ideas to how we can
provide the best possible experience. Professionals who understand and believe
in our values: having Integrity, being Ambitious, and always Quality-Driven.
Talented individuals who want to work alongside likeminded passionate people in
a rewarding, fulfilling, and fun environment. We know that your unique talents
and ambitions not only have the ability to exceed our guests’ exacting
standards, but also propel your own career potential in a company that
recognises and rewards.

At Edwardian Hotels London we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the fore front of our culture .

An exciting opportunity to join our Front of House team at the iconic May Fair Hotel as a Receptionist. This role offers forward career progression for the right candidates.

Overview:

• An amazing opportunity to join the Front of House Team at The Londoner Hotel as a Receptionist.
• You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, rooming and providing general London knowledge.
• You will handle cash payments and a float in accordance with the company standards.
• You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• You will assist with the daily completion of admin tasks within the department.
• You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. You well ensure hotel amenities and outlets are promoted and will arrange in house services as required.
• You will ensure that information is gather about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.

About You:

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits:

28 days Holiday per annum including Bank Holidays increasing with long service

Complimentary hot meals, salad bar and unlimited beverages provided daily

R ecommend a Friend Scheme of up to £500 per friend recommended.

Annual complimentary night stays within our hotels

Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends

Access to a discount platform for all of the most popular stores and outlets

Auto enrolment into our company pension scheme

Regular social events across all hotels

Annual company recognition events held in January each year

Wellbeing champions across all of our hotels

Access to our company doctor for medical appointments and occupational health support

Access for all hosts to our online learning platform Edwardian Academy

Opportunities for promotion and a wide range of training programs to support your development

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK . Documented evidence of eligibility will be required from candidates as part of the recruitment process.