Receptionist

Quantum; Little London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive weekend pay

Career development

In-house training

Employee assistance programme

Company pension

Free DBS check & uniform

Retail discounts

Supportive workplace

Job summary

Quantum Care is seeking a receptionist to provide front of house and admin support across our site. You will manage telephone duties, welcome staff and visitors, and coordinate deliveries and post. The role requires strong communication and the ability to work independently in a busy environment.

We offer competitive pay with weekend and bank holiday enhancements, clear career pathways, and an in-house training program. DBS check and uniform are provided, along with pension and discount benefits.

Qualifications

• Computer literacy is essential.
• Previous experience as a receptionist preferred.
• Excellent customer service skills.
• Ability to work alone.
• Excellent verbal and written communication.
• Confident in communicating face to face, by phone and email.

Responsibilities

• Reception & telephone support - front of house service for staff, visitors and callers.
• Managing deliveries - ensuring items reach the correct recipient and are not left unattended.
• Processing invoices - authorisation paperwork and passing to the Home Manager.
• Maintaining reception areas - keep foyer and reception clean and welcoming.
• Organising the post room - keep post room and stationery cupboard ordered.
• Handling outgoing mail - prepare and bag daily mail for collection.
• Monitoring stationery supplies - order stock as required.
• Supporting the Home Manager - undertake additional duties aligned with skills and competencies.

Skills

Computer literacy

Customer service

Communication

Lone working

Verbal communication

Written communication

Face-to-face communication

Job description

• Reception & telephone support - delivering a comprehensive front of house service to staff, visitors and callers.
• Managing deliveries - ensuring items reach the correct recipient and are not left unattended.
• Processing invoices - completing authorisation paperwork and passing it to the Home Manager.
• Maintaining reception areas - keeping the foyer and reception clean, tidy and welcoming.
• Organising the post room - ensuring the post room and stationery cupboard remain wellâ€'ordered.
• Handling outgoing mail - preparing and bagging daily mail for collection.
• Monitoring stationery supplies - ordering stock as required.
• Supporting the Home Manager - undertaking additional duties aligned with your skills and competencies.
• Computer literacy is essential.
  Previous Experience as a Receptionist preferred
• Excellent Customer Service Skills
• Ability to lone work
• Excellent Verbal and Written Communication
• Confident in communicating face to face, via phone and email., An Overseas Police Check/ Certificate of Good Conduct may be required if you have lived or worked outside the UK for 12 Months or more, spent a significant period overseas, or worked abroad in a position of trust. This will be in addition to a mandatory Enhanced DBS check.
  Quantum Care is a noâ€'forâ€'profit organisation supporting over 2,000 older people across Hertfordshire, Bedfordshire and Essex. Our mission is simple: to help our residents live well, with dignity, comfort and joy. To do that, we need people who care as much as we do and Make Every Day Matter.
• Week 1 - Monday & Tuesday 9am - 6pm / Wednesday 9am - 1.30pm
• Week 2 - Wednesday 1.30pm - pm /Thursday & Friday 9am - 6pm
• Receptionist 2:
• Week 1 - Wednesday 1.30pm - pm /Thursday & Friday 9am - 6pm
• Week 2 - Monday & Tuesday 9am - 6pm / Wednesday 9am - 1.30pm
• As a, We value our teams and invest in their wellbeing, growth and success. In return for your dedication, you'll receive:
• Competitive salary with enhanced pay on weekends and Bank Holidays
• Clear career development pathways and recognition of milestones
• Firstâ€'class inâ€'house training from day one
• Free Employee Assistance Programme offering 24/7 support
• Company pension scheme (after 1 year of service)
• Free DBS check and uniform
• Access to retail discounts and exclusive offers
• A supportive, valuesâ€'driven workplace where your contribution truly matters