Receptionist

TN United Kingdom; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist to elevate client experiences in a vibrant, professional environment. This role is perfect for someone who thrives on building relationships and delivering exceptional service. As the first point of contact, you'll ensure seamless interactions and provide concierge-style support. Join a supportive team that values collaboration and employee wellbeing, while enjoying generous benefits like 25 days of holiday and private healthcare. If you're passionate about client services and ready to make a difference, this opportunity is for you.

Benefits

25 days holiday

Contributory pension up to 5%

Private healthcare

Cycle to work scheme

Gym membership loan/support

Employee wellbeing focus

Regular team events

Qualifications

• Experience in a client-facing customer service role, such as reception or office management.
• Strong problem-solving skills and ability to anticipate client needs.

Responsibilities

• Ensure a first-class welcome for all clients and tenants, both in person and virtually.
• Act as the key point of contact for all client service-related queries.

Skills

Customer Service

Problem Solving

Communication Skills

Organizational Skills

Job description

Are you passionate about delivering exceptional service and creating an outstanding client experience?

Do you thrive in a busy, varied professional environment where no two days are the same?

We are looking for a Receptionist to take ownership of front-of-house operations, ensuring a world-class experience for clients, visitors, and tenants. This role is perfect for someone who loves building relationships, solving problems, and setting the standard for outstanding customer service.

This is more than just a front-of-house role – it’s about delivering a concierge-style experience, and making sure every interaction is seamless.

If you have a background within a customer service focused role, this could be the perfect opportunity to be part of a fast growing, professional services business based in central Leeds.

The role will support a small team of senior receptionists and will also work closely with the concierge team and the client services team.

What’s in it for You?

• Chance to join a well-known and established business that champions diversity, flexibility and encourages different ideas and mindsets
  
• Be part of a supportive and professional team that values collaboration and excellence
  
• 25 days holiday with the option to buy or sell up to 5 days
  
• Contributory pension of up to 5%
  
• Private healthcare and death in service benefits
  
• Cycle to work scheme and gym membership loan/support with deposit loan for buying a new home
  
• Join a workplace that genuinely values its people, with a real focus on employee wellbeing and recognition
  
• Option to join in on regular team events and social initiatives to create a positive and engaging work culture
  

What You’ll Be Doing

• Ensuring a first-class welcome for all clients and tenants, both in person and virtually
  
• Acting as the key point of contact for all client service-related queries, providing expert assistance and proactive support
  
• Offering concierge-style services, such as booking taxis, making restaurant recommendations, and arranging other client requests
  
• Organising resources effectively to ensure the reception and client service areas run smoothly every day
  
• Handling conflict resolution, ensuring client requirements are balanced efficiently
  
• Liaising with the Facilities Manager on tenant communications and service requirements
  
• Managing relationships with external providers, including catering contractors, and ensuring service quality meets expectations
  
• Maintaining housekeeping standards across the client and reception areas to the highest level
  

What We’re Looking For

• Experience in a customer service, ideally client-facing environment, such as reception, office management or customer service type role
  
• A natural problem solver who can anticipate client needs and provide proactive solutions
  
• Excellent communication skills, able to adapt to different clients and stakeholders
  
• Highly organised with the ability to manage competing priorities and deadlines
  
• A positive, can-do attitude with a commitment to delivering exceptional service
  

If you’re looking for a role where you can build strong relationships and lead a first-class client services team then get in touch with us today for a confidential conversation.