Hotel Receptionist

TN United Kingdom; Leeds; On-site; GBP 26,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Receptionist to join their vibrant team. This role offers a permanent contract with a competitive salary and a chance to work in a stylish environment. The successful candidate will engage with guests, ensuring their experience is seamless and memorable. With a commitment to staff development and a culture of positivity, this hotel provides numerous benefits, including discounts and training opportunities. If you're passionate about hospitality and enjoy working in a dynamic setting, this could be the perfect opportunity for you.

Benefits

40% off stays at any Dakota

25% off drinks and dining

Free private mental health support

Access to discounted gift card platform

Meals on duty

Flexible working options

Additional holiday day on anniversary

£10 bonus for Trip Advisor mentions

Free bi-annual eye testing

Supportive professional development culture

Qualifications

• Minimum of two years working experience in a hospitality setting.
• Strong administrator with the ability to prioritize and work at pace.

Responsibilities

• Carry out reception duties including welcoming guests and handling billing.
• Provide high-level guest service and assist other departments as required.

Skills

Administration

Customer Service

Communication

Time Management

Education

Hospitality Experience

Tools

Shiji Property Management System

Job description

Social network you want to login/join with:

Dakota Hotel based in Leeds
City Centre are seeking a genuine people person with strong administration
skills for the role of Receptionist.

CONTRACT AND PAY RATE

The role carries a permanent
contract of 40 hours per week, working any 5 days out of 7 including working
weekends. The annual salary for the role is £26,000, paid monthly.

PRIMARY ROLE RESPONSIBILITIES

• To
  carry out Reception duties including welcoming guests to Dakota, checking in
  and out guests, carrying out ad hoc requests, making bedroom and table
  reservations, light housekeeping tasks, and handling guest billing.
• Provide
  a consistently high level of guest service in accordance to our service
  principles and values, ensuring that all guests receive special attention and
  recognition.
• To
  have a comprehensive knowledge of the Front Office computer systems.
• Work
  closely alongside all other departments to ensure excellent communication and
  be proactive in assisting other departments as required.
• Offer additional services to
  make the guest experience more seamless i.e. making restaurant reservations,
  assisting in directions, delivering items to rooms.

BENEFITS

In addition to being part of a
culture infused with positivity and opportunity for ongoing development,
tangible benefits you could enjoy when you join our team include:

• 40 per cent off stays at any
  Dakota
• 25 per cent off drinks and
  dining at any Dakota
• Access to our Employee
  Assistance Program which includes
• free private mental health
  support and counselling sessions
• video GP consultations and
  private prescription services
• access to daily rewards to be
  cashed out for shopping vouchers
• Access to discounted gift card
  platform
• Support from our inhouse
  Mental Health Champions
• Additional holiday day on the
  first anniversary of your employment.
• Family-friendly flexible
  working options
• Meals on duty and uniforming
• £150 bonus to recommend a
  friend to join our team
• £10 bonus every time you are
  mentioned on Trip Advisor
• Free bi-annual eye testing for
  users of display screen equipment
• Accredited, certified
  compliance training given on employment such as in Food Hygiene, Alcohol
  Responsibility, Data Protection, and Health & Safety
• Access to a suite of external,
  certified resources via our Learning Management System
• Supportive continuous
  professional development culture with an annual appraisal and objectives, or a
  Personal Development Plan
• Opportunities to undertake
  both internal and external training courses, including potential for in-house
  Apprenticeships

Full terms on our benefits can
be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a
growing UK-based lifestyle brand, known for our stylish hotels, bustling
brasserie Grills and upscale cocktail Bars. Dakota’s story started with two
boutique hotels on the outskirts of Edinburgh, in South Queensferry, and
Glasgow, in Eurocentral. We have now expanded into prime city centre locations
in Glasgow, Leeds, and Manchester, with more in our pipeline.

Dakota is
synonymous for delivering attentive and genuine guest service. We attract
hard-working individuals who are passionate about working to the highest
standards and have been voted within The Caterer’s Top 15 Best Employers in
Hospitality for the last five years in a row. We were also featured within the
Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as
well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+
employees.

As recent
winners of The Cateys ‘People Team of the Year’, we have award-winning internal
training programmes within Dakota Academy fostering continuous development and
ongoing training. As a result, over 75% of our leaders have been promoted
internally and, for four consecutive years, a member of our team has won a
prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in
the industry, demonstrating our success in developing talent.

Eurocentral
| Edinburgh | Glasgow | Leeds | Manchester | Newcastle

Our
location, 8 Russell St, Leeds LS1 5RN, ideally located on Greek Street, we are
just a 5min walk from Leeds Train Station. We are also easily accessible by
bus, close to the east parade bus link and within a 10min walk from Leeds Bus
Station.

We
are an 94-bedroom luxury hotel boasting a destination cocktail bar with a
champagne room, and brasserie-style Grill.

APPLICANT REQUIREMENTS

The successful applicant will
have/be:

• A
  minimum of two years working experience in a hospitality setting, preferably in
  a hotel environment.
• A
  strong administrator with the ability to prioritise and work at pace.
• Experience
  working in 4* and 5* hotels are strongly preferred
• Great
  communicator and a genuine people person
• Hands-on
  approach to all aspects of the role, available to work flexible shifts and
  present in the business during peak times
• Fully computer literate. A
  knowledge of Shiji property management system is desirable however full
  training will be given.
• Be able to be physically
  active in your role, standing for much of your shift and working at pace.
• An enthusiastic individual who
  will promote our culture of positivity.
• Be task oriented with a great
  pride for the work they do and attention to detail.
• Flexible with shift patterns
  and available around the needs of our business.
• Successful candidates must
  demonstrate having researched our brand and a genuine desire to be part of our
  team.

APPLY

To apply, please send
us your up to date CV.

For more information
on our luxury hotel,please visit us on our social pages linked
above.