Receptionist

Scape; Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A premium accommodation provider is seeking a dedicated Receptionist in Leeds to deliver excellent customer service to students and guests. The ideal candidate will have strong organizational skills, be flexible in their approach, and possess excellent communication abilities. Responsibilities include managing the reception area, handling inquiries, and maintaining the booking system. Join a supportive team offering great employee benefits and opportunities for career progression.

Benefits

Access to onsite gyms

Employee Assistance Programme

Career progression opportunities

Annual exceptional performance awards

Long service award

Team socials

Qualifications

• Excellent customer service skills are essential for this role.
• Prior reception experience is preferred but not mandatory.
• Must be organised, flexible, and dedicated.

Responsibilities

• Provide a knowledgeable and friendly welcome to all students and guests.
• Handle post and parcels efficiently.
• Maintain an updated booking system.
• Keep the reception area clean and tidy.
• Understand and follow health and safety policies.
• Raise maintenance requests and communicate with the maintenance team.
• Respond to inquiries and log complaints professionally.

Skills

Organised, flexible and dedicated

Excellent customer service skills

Professional communication manner

Dependable and enthusiastic team player

Competent with Microsoft Office

Previous Reception experience

Flexible working hours and locations

Tools

Microsoft Office

Job description

b>OPPORTUNITY AWAITS AT SCAPE

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Leeds, Australia and the US. As such, we’re always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you’re enthusiastic about working alongside a talented team to deliver the best living experience, don’t hesitate to apply today. We look forward to receiving your CV.

b>Location

Scape, Leeds

b>Hours

16 hours per week, shift patterns between 7am - 8pm, Monday - Sunday. Hours may vary during the induction.

b>Onboarding

As part of our onboarding all new starters must provide 3 years of references and complete a DBS check.

b>As a Scape Receptionist, Your Main Responsibilities

• Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone
• Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries
• Keeping our booking system updated
• Keeping the reception desk and entrance lobby clean and tidy at all times
• Understanding and following our health and safety policy, operational procedures, risk assessments and method statements
• Raising maintenance requests for students and general maintenance and communicating with our maintenance team
• Responding to and logging enquiries, working with your Team Leader or Residence Manager where needed
• Ensure the circulation and distribution of all relevant notices, letters and information to all residents.
• Handling and logging complaints professionally and compassionately, escalating them to the Residence Manager for resolution

b>Your Key Attributes And Skills

• Organised, flexible and dedicated
• Excellent customer service skills
• A professional phone, email and personal communications manner with a passion for excellent service
• Dependable, enthusiastic and an excellent team player
• Competent with Microsoft Office and experienced with learning new systems.
• Previous Reception experience is preferred but not essential
• Flexible in working hours and locations

b>Why work with us

As a Scape Receptionist you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we’re sure you’ll fit right in!

b>We Have a Range Of Employee Benefits Including

• Increasing pay & holiday with length of service
• £150 for recommending a friend to Scape*
• Access to our onsite gyms
• Employee Assistance Programme (EAP)
• Employee of the month awards
• Annual exceptional performance awards
• Access to our Cycle to Work & Tech Scheme*
• Long service award for our loyal employees
• Maternity + Paternity benefits*
• Career progression and development opportunities
• Overtime and the opportunity to work across Scape sites
• Enrolment onto the Scape Pension Scheme*
• Team socials!!

If this sounds like you and you want to hear more, forward your CV and contact details. We look forward to hearing from you.

b>Scape Leeds Team