Duty Manager

Beaverbrook Front of House; Leatherhead; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hospitality Rewards App discounts

Development support and recognised

Discounted F&B

28 days' holiday (including bank )

Pension, Life Insurance & Sick Pay

Long Service Awards

Cycle to Work Scheme

Recommend-a-Friend bonus

Uniform for some roles & free parking

Job summary

Beaverbrook is seeking a Duty Manager to ensure a seamless, five-star experience for Members, Residents and Guests across the Estate. You will be a visible, polished presence, delivering warm, intuitive service and building genuine rapport at every touchpoint.

You will oversee estate-wide operations, manage guest flow and VIP arrivals, coordinate spa, restaurant and event bookings, and collaborate with all departments to maintain exceptional standards.

Qualifications

• Experience in luxury hospitality in a supervisory or managerial role is essential.
• Familiar with, or eager to work to, LQA-style standards.

Responsibilities

• Oversee estate-wide operations and supervise teams to ensure smooth daily service.
• Manage guest movement, occupancy and VIP arrivals.
• Coordinate spa, restaurant and event bookings across departments.
• Build rapport with guests and ensure consistent recognition and service at every touchpoint.

Skills

People-focused

Calm and proactive

Strong communicator

Multitasker

Luxury hospitality leadership

LQA standards familiarity

Job description

Description

At Beaverbrook, our Duty Managers play a key role in ensuring every Member, Resident and Guest enjoys a seamless and personalised five-star experience. Warm, intuitive and knowledgeable, you will be a visible presence across the Estate and confident in delivering exceptional service.

The Role

You will oversee Estate-wide operations, supporting teams to deliver smooth daily service. With strong awareness of guest activity and business levels, you'll manage:

• Guest movement, occupancy and VIP arrivals
• Spa, restaurant and event bookings
• Coordination between operational departments

You will build genuine rapport with guests and ensure they receive consistent recognition and service at every touchpoint.

The Person

We're looking for someone who is:

• Professional, polished and people-focused
• Calm, confident and proactive
• A strong communicator and multitasker
• Hands-on with a positive, solutions-driven approach
• Experienced in luxury hospitality in a supervisory or managerial role, is essential
• Familiar with, or eager to work to, LQA-style standards

Shift Pattern

5 days out of 7, including weekends and bank holidays.
Shifts include 07:00-15:00, 10:00-18:30, or 14:30-23:00.

Salary

£35,000 per annum, plus tronc

Benefits

• Hospitality Rewards App discounts
• Development support and recognised qualifications
• Discounted F&B
• 28 days' holiday (including bank holidays), rising annually for 5 years
• Pension, Life Insurance & Sick Pay
• Long Service Awards
• Cycle to Work Scheme
• Recommend-a-Friend bonus
• Uniform for some roles & free parking