Hotel Receptionist

Beaverbrook Town House; England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Discounts on hospitality rewards app

Personal development support

Qualifications and development机会

Discounted rates on Food & Beverage

28 days annual leave

Pension

Life Insurance

Sick Pay

Long Service Awards

Recommend a friend scheme (£600)

Cycle to work scheme

Uniforms

And other local benefits

Job summary

Beaverbrook Town House in the United Kingdom seeks a Town House Host to greet guests as they arrive, guide them to their table or space, and ensure an exceptional experience throughout their visit. You will be the first and last point of contact, shaping the guest journey with tact and courtesy.

Flexibility is required for a 40-hour week, including evenings and weekends, with a focus on immaculate presentation and excellent communication with team members and guests.

Qualifications

• Proven experience in a similar role within a luxury setting is desirable.
• Excellent time management and ability to meet deadlines.
• Immaculately groomed and well-presented; strong attention to detail.

Responsibilities

• Provide arriving guests with a warm and memorable welcome.
• Meet and greet guests on arrival and escort to allocated table or area.
• Ensure the highest levels of service for members and guests.
• Answer telephone enquiries with a polished and professional manner.

Skills

Time management

Communication

Attention to detail

Grooming & presentation

Team liaison

Res Diary

Opera Cloud

Tools

Res Diary

Opera Cloud

Job description

As a Town House Host, you will be an integral part of our Front of House team, delivering unforgettable experiences to our guests and members.

You will be the first member of the team to meet our guests, as they arrive at our boutique hotel. You will help to create those enchanting moments which sets the tone for their visit, whether they have come for a dining experience or an overnight stay.

You will also be the final person that they see, and your aim will be to give them a wonderful lasting impression that they will never forget.

Our Town House Host will be on hand to help our guests in any way required during their visit.

Who you are:

• Proven experience in a similar role within a 5* luxury company is desirable


• Excellent time management skills and able to work to deadline


• Efficient and responsible, with great attention to detail


• Immaculately groomed and well-presented


• Have good communication skills and be able to liaise with the team


• Computer Literate, experience with Res Diary and Opera Cloud being preferred

What you’ll be doing:

• Providing all arriving guests with a warm and memorable welcome


• Meeting and greeting guests on arrival, and escorting guests to their allocated table


• Ensuring that the highest levels of service is provided to all of our members and their guests


• Answering telephone enquiries with an exceptional telephone manner

Shift Pattern

• This position will consist of 40 hours per week.


• The ideal candidate will be flexible in working any 5 out of 7 days, including evenings and weekends when required


• Typical shift times will consist of 08:00-20:00 and 12:00-23:00.

Salary: £29,700.00 per annum plus tronc

Benefits

In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.

As a member of our team, you can expect to receive:

• Competitive salary


• Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App


• Personal development support


• Wide range of recognised qualifications and development opportunities


• Discounted rates on Food & Beverage


• 28 days annual leave(including Bank Holidays), rising by 1 day each year for 5 years


• Pension


• Life Insurance


• Sick Pay


• Long Service Awards


• Earn up to £600 for recommend a friend scheme


• Cycle to work scheme


• Uniforms


• And other local benefits