Receptionist

NHS; Knowle; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading provider of luxury senior care in the UK is seeking a warm and enthusiastic Receptionist to deliver professional customer service as the first point of contact. The role involves answering calls, managing enquiries, and administrative tasks while maintaining a tidy reception area. Ideal candidates possess excellent communication skills and a friendly demeanor. This is a permanent position with a focus on weekends.

Qualifications

• Excellent verbal and written communication skills are essential.
• Must be confident using computers for various tasks.
• Positive and friendly demeanor is required.
• Experience dealing with problems or client complaints is preferred.

Responsibilities

• Answer phone calls and manage enquiries at the reception.
• Perform reception-related administrative tasks and maintain databases.
• Keep the reception area tidy and coordinate with Housekeeping.

Skills

Excellent communication skills

Confidence in using computers

Positive, friendly attitude

Problem-solving skills

Experience with client complaints

Job description

This is a permanent receptionist role at Avery Healthcare, a leading provider of luxury elderly care homes in the UK. The role involves providing professional, high-quality customer service as the first point of contact within the home, as well as a range of administrative duties.

Main duties of the job

As a receptionist at Avery Healthcare, your responsibilities will include answering the telephone and responding to enquiries, redirecting calls to relevant staff, and recording messages. You will also be responsible for completing reception-related administration, maintaining databases, and providing general administrative assistance as required by the General Manager. Additionally, you will be tasked with maintaining the tidiness of the reception area and liaising with the Housekeeping team to ensure standards are maintained.

About us

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes. They are committed to creating meaningful experiences for both their residents and their team members, and believe that the later years of life should be as enriching as any other. Avery Healthcare operates over 100 homes across the UK, building a supportive and inspiring environment where employees feel valued and empowered.

Package Description

Shift Details: weekends only

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you'll be making a positive impact on residents' lives every day. Your compassion and dedication truly make a difference. We're committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you'll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist. If this sounds like the place for you, we'd love to hear from you!

About the role

Your focus as a receptionist will be to offer professional, high-quality customer service as the first point of contact within the home as well as providing a range of administrative services.

Other responsibilities will include:

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

About you

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our ideal candidate must:

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem-solving and client complaints.

Qualifications

• To be successful in this role, you will need excellent communication skills, both verbal and written, and be confident in using computers. You should also have a positive, friendly, and welcoming attitude, as well as previous exposure to problem-solving and client complaints.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note this role will require:

• ADB Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.