Receptionist

The QHotels Collection; Kenilworth; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free health club membership

Discounts across QHotels

Family & Friends discounts

Training support

Learning & development

Employee Assistance Program — Hospital

Job summary

Chesford Grange Hotel & Spa in Kenilworth is seeking a guest services assistant to be the first impression for our 4-star, 205-bedroom property. You will greet guests, assign rooms, take payments and perform general administrative duties.

You will handle guest enquiries and complaints with friendly professionalism, ensuring satisfaction throughout their stay. The role offers perks like free parking, staff discounts, and training support within The QHotels Collection.

Qualifications

• Passion for customer service.
• Previous customer-facing experience.
• Conflicts resolved professionally.
• Ability to work under pressure and multitask.
• Strong time management and organisational skills.

Responsibilities

• Greet guests, assign rooms, take payments and handle general administrative duties.
• Respond to guest inquiries and complaints in a friendly, professional manner.
• Ensure guest satisfaction throughout their stay.

Skills

Customer service

Customer facing role

Conflict resolution

Under pressure

Multitasking

Time management

Organisational skills

Job description

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• ANDmuch, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressureand multi-task
• Strong time management and organisational skills

Curious to find out more?

Chesford Grange Hotel & Spa is located in Kenilworth, close to Warwick and is a 4*, 205-bedroom property. Our hotel has The River Room restaurant, the Manor & terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with Silver from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.