Receptionist

The Pine Trees Hotel Ltd.; Inverurie; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

29 days holiday

Training & development

Employee events

App for communication

Healthy meals

Employee assistance

Financial wellbeing app

Pension contributions

Job summary

Meldrum House Hotel, part of the Apex Hotels Group, is seeking a Guest Services Assistant/Receptionist to join our front desk team in Aberdeenshire, Scotland. You will welcome guests, manage check-ins/check-outs, handle enquiries, and coordinate with housekeeping to ensure memorable stays.

We value friendly, professional and calm hospitality, with good IT and reservation-system skills. Enjoy 29 days holiday, development opportunities and staff benefits as part of our team.

Qualifications

• Experience in guest-facing roles in hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to multi-task in a fast-paced environment.
• Reliable and professional appearance.

Responsibilities

• Greet guests and provide a warm, professional first impression.
• Handle check-ins and check-outs accurately and efficiently.
• Respond to guest enquiries and requests promptly.
• Provide information on hotel facilities and local area.
• Process payments in line with procedures.
• Keep reception area clean and presentable.
• Coordinate with housekeeping and other departments.
• Manage guest feedback and handle complaints professionally.
• Assist with luggage and room drops as needed.

Skills

Warm hospitality

Excellent communication

Organisational skills

Calm under pressure

Teamwork

Tools

Reservation systems

IT skills

Job description

Why join Meldrum House Hotel?

We welcome the opportunity to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests. Our unique features include our award-winning, locally sourced cuisine, our 800-year-old Cave Bar with an impressive collection of over 120 whiskies, contemporary luxury dining domes and an exceptional golf course, ranked among Scotland’s top 100.

The role

Working closely with the Front Office team, you will play a key role in delivering a warm, friendly and efficient service to every guest, ensuring their stay is memorable from arrival to departure. You’ll also:

• Welcome guests and provide a friendly and professional first impression at all times
• Handle check-ins and check-outs efficiently, ensuring accuracy in reservations and billing
• Respond to guest enquiries, requests and calls promptly and effectively
• Provide information about hotel facilities, services and the local area
• Ensure all payment processes are handled in line with company procedures
• Maintain a clean, organised and presentable reception area
• Communicate effectively with housekeeping and other departments to support guest needs
• Handle guest feedback and complaints in a professional and positive manner
• Some operational duties may include, not limited to, assistance with guest luggage and room drops.

About you

As a Guest Services Assistant/Receptionists, you will be passionate about delivering exceptional hospitality and creating positive experiences for every guest. You’ll thrive in a fast-paced environment and enjoy being part of a collaborative team. You will also have:

• A warm, welcoming and professional approach to guest service
• Excellent communication and interpersonal skills
• Strong organisational skills with good attention to detail
• Confidence in handling guest enquiries, bookings and requests
• Ability to remain calm and composed under pressure
• A proactive and solutions-focused attitude
• Strong teamwork skills and the ability to build positive relationships across departments
• Basic IT skills and confidence using reservation or booking systems

Meldrum House is part of the Apex Hotels Group, an innovative, thriving business and we want you to be part of our exciting journey. You’ll meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Healthy meals to enjoy while you're working
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date
• Contributions to a pension plan

Following your first successful 3 months, you’ll also receive …

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.