Guest Service Assistant - Maternity Cover

The Monogram Collective; Inverurie; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

29 days holiday

Training and development from day one

Employee events and celebrations

Contributions to a pension plan

Entry to our gym and pools

Healthy meals at work

External Employee Assistance Programme

Life Assurance cover

Résumé du poste

Meldrum House Hotel in Inverurie is seeking a friendly Hotel Receptionist to deliver warm, efficient service to our guests. You will be the first and last contact, ensuring a memorable guest journey and high standards of hospitality.

Join our Reception team, greet guests, manage check-in/out, provide local information, and handle enquiries by phone or email. Bring a customer-focused attitude, great multi-tasking skills, and a passion for guest satisfaction.

Qualifications

• Excellent organisational skills and attention to detail.
• Happy to chat with guests and provide help with a smile.
• Ability to multi-task and manage a variable workload.

Responsabilités

• Greet guests with a warm welcome and handle check-in/check-out seamlessly.
• Provide information about local attractions and hotel facilities.
• Answer phone and email enquiries for bookings and events.
• Coordinate with other departments to ensure smooth operations.

Connaissances

Customer service

Communication

Multitasking

Description du poste

Why join Meldrum House Hotel?

Due to our ongoing popularity and commitment to excellence and innovation, we’re looking to increase our team with the addition of a Hotel Receptionist. We welcome the opportunity to showcase the very best of Scottish food, drink, scenery, and warm hospitality to our guests.

Our unique features include our award-winning, locally sourced cuisine, our 800-year-old Cave Bar with an impressive collection of over 120 whiskies, contemporary luxury dining domes and an exceptional golf course, ranked among Scotland’s top 100. 51 luxurious bedrooms and several diverse event spaces, including a ballroom with breathtaking views and the outdoor Titan Sky Bar dome, allows us to cater for various celebratory occasions by delivering excellence and a memorable experience.

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you’re working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• Referral bonus when your friends or family join the team.
• Contributions to a pension plan.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

The role

Meldrum House is no ordinary place. Your role as Hotel Receptionist is to provide a warm, friendly and efficient service to our guests. Always ensuring the greatest service standards are delivered at all times and exceed our guests' expectations. As the first and often the last point of contact for guests, you will be integral in the guest’s journey with us.

Joining the dedicated Reception department, you will:

• Greet our guests with a friendly hello and a warm welcome.
• Ensure that the guest check in/out procedure is seamless.
• Provide accurate information to guests regarding the local area as well as offering an excellent overall knowledge of all Hotel facilities and services.
• Welcoming all guests attending events and dining facilities to the hotel and directing them to where they want to go.
• Answer phone calls and email enquiries which can include bedroom and dining bookings.
• Providing timely and concise information to other departments when required in relation to hotel operations.
• Create brilliant customer service and a fun environment to promote guest loyalty
• Embrace every opportunity to create extra special moments for our guests to provide a personal experience.

About you

As a Hotel Receptionist, you will have excellent organisational skills and attention to detail in order to provide consistent standards. This is a vital role in the function of the hotel and ultimately the service provided to our guests before, during and after their stay. You will love chatting to our guests offering help and assistance, you will be great at multi-tasking, you will be efficient at solving all guest enquiries and all with a smile and infectious personality! You will also:

• Deliver excellent standards
• Uses initiative
• Have a customer service attitude
• Can multi-task and organise a variable workload
• Hold a genuine desire to provide a Warmer Welcome to our guests

We will provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career.So, whatever your vibe, our family can never be too big, there is a place here for you. We have one ask - that you bring your personality, ideas, and spark. Meldrum House is part of the Apex Hotels Group, an innovative, thriving business and we want you to be part of our exciting journey.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.