Duty Manager

The Monogram Collective; Inverurie; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

29 days holiday

Training and development

Employee events

In-house app

Gym and pools access

Healthy meals on duty

Employee assistance programme

Pension contributions

Referral bonus

Discounted room rates

Job summary

Meldrum House Hotel in Inverurie, Scotland, is seeking a confident, hands-on Duty Manager to oversee daily hotel operations and ensure every guest receives a warm welcome and exceptional experiences.

As a guest-focused leader, you will support Reception, supervise teams across departments and drive service standards, health and safety, and smooth day-to-day running. A competitive salary and development opportunities are on offer.

Qualifications

• Previous experience in hotel management or a senior guest-facing supervisory role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• A calm and professional approach to problem-solving and guest complaints.
• A genuine passion for hospitality and delivering outstanding guest experiences.

Responsibilities

• Lead the daily operation of the hotel, providing management support across all departments.
• Support Guest Services Shift Leaders and operational teams with escalated issues and decision-making.
• Take ownership of guest complaints, service recovery and follow-up, ensuring positive outcomes wherever possible.
• Welcome VIP, returning and high-profile guests, coordinating special requests and personalised experiences.
• Support Reception staffing, shift cover, rota management and colleague development.
• Conduct regular hotel walkthroughs to ensure exceptional standards of cleanliness, presentation and guest comfort.
• Provide operational leadership when departmental managers are absent.
• Monitor health and safety, security and maintenance standards throughout the property.
• Respond professionally to incidents and coordinate emergency procedures in accordance with hotel policies.
• Maintain accurate Duty Manager logs, shift handovers and action plans.
• Work closely with departmental leaders to ensure smooth communication and operational efficiency.
• Drive a culture of exceptional hospitality, teamwork and continuous improvement.

Skills

Leadership

Guest service

Communication

Problem-solving

Tools

Hotel PMS systems

Guest communication platforms

Job description

Why Join Meldrum House Hotel?

Due to our continued success and commitment to delivering exceptional guest experiences, we are looking for a passionate and driven Duty Manager to join our team.

At Meldrum House, we are proud to showcase the very best of Scottish food, drink, scenery and hospitality. Our unique destination features award-winning dining, an historic 800-year-old Cave Bar with over 120 whiskies, luxury dining domes, a championship-standard golf course and 51 beautifully appointed bedrooms. From weddings and celebrations to luxury escapes and corporate events, we create memorable experiences for every guest who visits.

You’ll meet great people, build lasting friendships, develop new skills and enjoy a rewarding career within a supportive and ambitious team. Alongside a competitive salary, we offer an excellent range of benefits including:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• In-house company interactive employee communication app
• Complimentary access to our state-of-the-art gym and pools
• Healthy meals provided whilst on duty
• Access to an Employee Assistance Programme
• Financial Wellbeing App, allowing flexibility to access earned pay before payday
• Referral bonus scheme when friends or family join the business
• Pension contributions

Following successful completion of your probation period, you’ll also enjoy:

• Access to our discounts and wellbeing platform, "Treat Yourself Here"
• Employee recognition schemes
• Long service awards
• Complimentary overnight stay and dinner for two on probation completion and annual anniversaries
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends and family
• Spa treatment and product discounts
• Life Assurance cover

The Role

We are looking for a confident, hands-on Duty Manager to oversee the daily operation of the hotel and ensure every guest receives a warm welcome and an exceptional experience.

This is a highly visible, guest-focused leadership role. Alongside supporting the Reception operation, you will maintain a strong presence throughout the hotel, assisting colleagues, engaging with guests and ensuring our service and operational standards are consistently delivered.

Key Responsibilities

• Lead the daily operation of the hotel, providing management support across all departments.
• Support Guest Services Shift Leaders and operational teams with escalated issues and decision-making.
• Take ownership of guest complaints, service recovery and follow-up, ensuring positive outcomes wherever possible.
• Welcome VIP, returning and high-profile guests, coordinating special requests and personalised experiences.
• Support Reception staffing, shift cover, rota management and colleague development.
• Conduct regular hotel walkthroughs to ensure exceptional standards of cleanliness, presentation and guest comfort.
• Provide operational leadership when departmental managers are absent.
• Monitor health and safety, security and maintenance standards throughout the property.
• Respond professionally to incidents and coordinate emergency procedures in accordance with hotel policies.
• Maintain accurate Duty Manager logs, shift handovers and action plans.
• Work closely with departmental leaders to ensure smooth communication and operational efficiency.
• Drive a culture of exceptional hospitality, teamwork and continuous improvement.

About You

As Duty Manager, you will play a key role in shaping the guest experience and supporting the wider hotel team. You will be an approachable and confident leader who enjoys being visible, solving problems and ensuring every guest leaves with a positive impression of Meldrum House.

We are looking for a Duty Manager who has:

• Previous experience in hotel management or a senior guest-facing supervisory role.
• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• A calm and professional approach to problem-solving and guest complaints.
• A genuine passion for hospitality and delivering outstanding guest experiences.
• Strong organisational skills and attention to detail.
• The ability to make confident decisions in a fast-paced environment.
• Experience using hotel PMS systems and guest communication platforms (preferred).
• First Aid and Fire Safety training, or willingness to undertake training.

We’ll provide excellent training and development opportunities, allowing you to flourish in a rewarding and fulfilling career. Whatever your background, personality or ambitions, there’s a place for you here. We simply ask that you bring your enthusiasm, ideas and passion for hospitality.

Meldrum House is part of the Apex Hotels Group, an innovative and growing business, and we would love you to be part of our exciting journey.

Please note, this role does not meet the requirements for sponsorship under the Skilled Worker visa route.