Receptionist/Administrator

The Pinner Road Surgery; London Borough of Harrow; On-site; GBP 20,000 - 24,000; Full time

Job summary

The Pinner Road Surgery, a friendly GP practice in Harrow, seeks a committed, IT-confident Receptionist to be the first point of contact for patients and visitors. You will handle registrations, appointments and communications with courtesy, accuracy and confidentiality.

Full training will be provided, and you will work with a multidisciplinary team, supporting reception and administrative duties. Experience in healthcare is desirable but not essential, making this a welcoming entry role in a

Qualifications

• Excellent communication and customer service skills are essential.
• Experience in a healthcare setting is desirable but not essential.
• Full training will be provided.

Responsibilities

• Greet and direct patients and visitors
• Book, amend and cancel appointments via EMIS Web
• Manage patient registrations (new, temporary and updates)
• Handle incoming calls and manage the practice email inbox
• Process incoming/outgoing mail and documentation
• Scan, file and input patient-related data into EMIS Web
• Support administrative requests from clinical staff
• Respect and maintain patient confidentiality at all times
• To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.
• Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required.
• To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Skills

Communication skills

Customer service

IT confidence

Tools

EMIS Web

Job description

The Pinner Road Surgery is a friendly, forward-thinking GP practice in Harrow. We are seeking a committed, enthusiastic and IT-confident individual to join our reception team. You will be the first point of contact for our patients, providing professional and courteous support to both patients and staff. Excellent communication and customer service skills are essential. Experience in a healthcare setting is desirable but not essential. Full training will be provided. As a Receptionist, you will be the first point of contact for our patients and visitors.

Main Duties of the Job would include:

• Greet and direct patients and visitors
• Book, amend and cancel appointments via EMIS Web
• Manage patient registrations (new, temporary and updates)
• Handle incoming calls and manage the practice email inbox
• Process incoming/outgoing mail and documentation
• Scan, file and input patient-related data into EMIS Web
• Support administrative requests from clinical staff
• Respect and maintain patient confidentiality at all times
• To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team.
• Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required.
• To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.