Receptionist

HCT Partnership; Hertford; On-site; GBP 23,000 - 28,000; Part time

Job summary

Hertfordshire Community NHS Trust MSK Service seeks an Administrator/Receptionist to join the Hertford site, delivering reception and admin support to clinicians and patients.

The role requires excellent customer service, IT skills, diary management, and discretion. Part-time hours are 18.75 per week with office hours, salary £25,272 per year pro rata. You will work independently and with a team, supporting patient pathways and maintaining confidentiality.

Qualifications

• Educated to GCSE level or equivalent.
• NVQ Level 3 in Business Studies or Administration or equivalent.
• Customer care experience.

Responsibilities

• Meet and greet patients and visitors, provide reception and admin support.
• Deliver high standard customer service and maintain confidentiality.
• Communicate effectively with patients and carers with tact and compassion.
• Ensure smooth running of clinics and facilities with initiative.
• Convey information clearly to clinicians and team members.
• Act as a point of contact for patient queries and protect confidentiality.

Skills

Customer service

Communication

Organisation

Diary management

IT systems

Confidentiality

NHS experience

SystmOne

Education

GCSE or equivalent

NVQ Level 3 in Business Studies or Administration

Tools

SystmOne

Job description

Main area Reception Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 18.75 hours per week (office hours) Job ref 812-26-MSK-ST-26-REC

Site Hertford County Hospital (Physiotherapy) and sites across East and North Hertfordshire Town Hertford Salary £25,272 Per annum pro rata Salary period Yearly Closing 30/10/2026 23:59

Job overview

Hertfordshire Community NHS Trust MSK Service are currently recruiting for Administrator/Receptionist to work within their team.

The ideal candidate will be:

Personally motivated, with relative experience and transferable skills.

A good administrator with excellent customer services ,communication and organisational skills. In addition computer skills to to manage receiving and booking patients into the department and supporting administrative tasks to ensure patient pathways are progressed effectively.

Able to work independently and as part of a team.

*Proposed Interview date: 10th November 2026*

Main duties of the job

• Be responsible in meeting and greeting patients and visitors to HCT outpatient clinics, delivering a high standard of comprehensive reception and administrative support to ensure effective delivery of clinic services to patients and clinical staff which fall within the remit of the specific clinics and Hertfordshire Community NHS Trust.
• High level customer service and confidentiality is expected when managing visitors, enquiries for information and calls to the services.
• Be able to demonstrate an understanding and communicate effectively with patients and carers using skills of tact diplomacy, patience, persuasion, de‑escalation and compassion.
• Be responsible for ensuring the smooth running of the clinics and facility. Working with the minimum supervision and using initiative to achieve service requirements and deadlines.
• Communicate clearly and confidentially information to clinicians and other members of the multidisciplinary teams.
• In addition, the post holder will act as a point of contact for patient queries and ensuring patient confidentiality is always maintained In line with expectation and Trust policy.

Working for our organisation

Thank you for considering joining us at Hertfordshire Community NHS Trust. You’ll find it a great place to work with many benefits offered to you as a member of our staff

We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
Our staff are proud to be Caring, Pioneering and Inclusive in their work to help achieve the Trust vision.

We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages

You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you

Detailed job description and main responsibilities

See full job description and specification

Word versions of documents are available if needed to allow for any adaptations to be made i.e. font, colour, background, convert to Read Aloud.

Qualifications and Training

• Educated to G.C.S.E. or equivalent.
• NVQ level 3 in Business Studies or Administration or equivalent knowledge or experience.
• Customer Care experience

Experience and Knowledge

• Experience of managing diaries and appointments
• Good level knowledge of IT systems
• Experience of composing and disseminating correspondence
• Ability to organise and assess data received and judgement in managing appropriately dealing with queries and problems.
• SystmOne,
• NHS experience
• Managing e‑mail

Skills and Abilities

• Excellent time management and prioritisation skills
• Plan and prioritise own workload in a busy environment
• Good written communication skills ensuring a high standard of accuracy
• Communicate sensitive and confidential issues in an appropriate manner
• Ability to adapt to change to meet changing priorities
• Respond effectively and appropriately to external calls and queries from members of the public and external stakeholders
• Understanding of the importance of maintaining confidentiality
• Remain calm under pressure
• Self motivated, proactive and innovative
• Conscientious, responsible and able to maintain confidentiality
• Reacts in a flexible way to changing circumstances and demands in the service

We will communicate any interview arrangements with applicants via e‑mail so it is advisable that you check the email address you give on your application on a regular basis.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band. All new appointments (excluding Medical & Dental roles) are subject to a 26 week probation period.

We are proud to be an armed forces friendly employer and support the employment of the armed forces community, including veterans, spouses and partners. For more information, contact [e-mail]

Applications from qualified job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to you meeting minimum criteria of the role and salary threshold. Please visit the Gov.UK website for detail.

If applicable to the role, staff are required to hold a full, valid, UK driving licence and have access to a car to use with business insurance (unless the member of staff has a disability as defined by the Equality Act 2010).

In submitting an application form, you authorise Hertfordshire Community NHS Trust to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Elaine Winters Job title MSK Operations Support Manager Email address [e-mail] Additional information

The roles will be based within MSK departments across East and North Hertfordshire.

HCT will prioritise recruitment of workers living in England under the new immigration rules for care workers effective from 9 April 2025. Employers must first prove that they have attempted to recruit a worker from within England who needs new sponsorship. This ensures that those who came to the UK to pursue a career in adult social care can do so.