MSK Clinic Reception & Admin Assistant

HCT Partnership; Hertford; On-site; GBP 23,000 - 28,000; Part time

Job summary

Hertfordshire Community NHS Trust MSK Service seeks an Administrator/Receptionist to join the Hertford site, delivering reception and admin support to clinicians and patients.

The role requires excellent customer service, IT skills, diary management, and discretion. Part-time hours are 18.75 per week with office hours, salary £25,272 per year pro rata. You will work independently and with a team, supporting patient pathways and maintaining confidentiality.

Qualifications

• Educated to GCSE level or equivalent.
• NVQ Level 3 in Business Studies or Administration or equivalent.
• Customer care experience.

Responsibilities

• Meet and greet patients and visitors, provide reception and admin support.
• Deliver high standard customer service and maintain confidentiality.
• Communicate effectively with patients and carers with tact and compassion.
• Ensure smooth running of clinics and facilities with initiative.
• Convey information clearly to clinicians and team members.
• Act as a point of contact for patient queries and protect confidentiality.

Skills

Customer service

Communication

Organisation

Diary management

IT systems

Confidentiality

NHS experience

SystmOne

Education

GCSE or equivalent

NVQ Level 3 in Business Studies or Administration

Tools

SystmOne

Job description

Hertfordshire Community NHS Trust MSK Service seeks an Administrator/Receptionist to join the Hertford site, delivering reception and admin support to clinicians and patients.

The role requires excellent customer service, IT skills, diary management, and discretion. Part-time hours are 18.75 per week with office hours, salary £25,272 per year pro rata. You will work independently and with a team, supporting patient pathways and maintaining confidentiality.