Receptionist

Vets Now; Hasland; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Pro-rated annual leave (7 weeks)

Birthday off

Health plan

CPD allowance

Staff discounts

Pension

Job summary

Vets Now Chesterfield is seeking an on-site administrator to act as the first point of contact for clients during emergencies. You will greet clients, answer calls, book appointments and process transactions, while maintaining accurate clinic administration.

You will relay updates to veterinary staff and serve as a reassuring liaison between clients and professionals. The role supports busy out-of-hours services with a focus on compassionate client care, efficient workflow, and clear

Qualifications

• Customer service experience in a fast-paced environment.
• Strong communication with clients and colleagues.
• Good administration and organisation abilities.
• Ability to coordinate tasks within a team.

Responsibilities

• Serve as initial point of contact for clients during emergencies.
• greet clients, answer calls, book appointments and handle transactions.
• Manage clinic administration to ensure smooth service operation.
• Provide updates to veterinary staff about patients and needs.
• Act as liaison between clients and veterinary professionals.

Skills

Customer service

Communication skills

Administration

Team coordination

Job description

• First point of contact:


• Serve as an initial point of contact for clients during emergency situations, whether through calls or in person visits. Including greeting all clients, answering calls, and booking appointments as well as handling financial transactions.


• Administration:


• Manage administrative duties in clinic accurately, ensuring the smooth operation of the service.


• Providing updates to veterinary staff about patients enroute or clients requiring assistance.


• Client Support:


• Be a friendly and reassuring presence, offering support and information when clients need it most.


• Act as a liaison between clients and veterinary professionals.
  Vets Now is renowned as the UK's leading provider of emergency pet care, offering trusted services to over 1700 veterinary practices across the country. With 60 plus dedicated out-of-hours clinics and two 24/7 pet emergency hospitals, we are committed to delivering compassionate care when pets need it most. Join our dedicated team of professionals at Vets Now Chesterfield., The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.
  Working pattern

2 out of 3 weekends working Saturday from 12:00 to 17:00 and Sunday from 08:00 to 17:00 Plus, a fair share of bank holidays.

Why Join Us?

• 7 weeks pro rata annual leave


• Your birthday as a paid day off


• Cash Health Plan provided by Simply Health


• Vets Now For You - reward gateway giving discounts and cashback with 100's of retailers


• £780 CPD allowance pro-rata


• 10 hours paid CPD hours annually pro-rata


• Family-friendly policies including sick, maternity, paternity and adoption pay schemes


• UK Standard Pension contributions - 5% Employee/3% Employer


• Up to 50% discounted staff pet care


• Paid volunteering days


• Death in service of two times annual salary