Veterinary Receptionist

Vets for Pets; South Yorkshire; On-site; GBP 16,820 - 17,908; Part time

Benefits offered by this job

20% discount at Vet Group

In-house career development opportunities

Pension

Holiday allowance

Job summary

A leading veterinary practice in South Yorkshire is seeking a Veterinary Receptionist. The role involves providing exceptional service to clients and managing bookings and payments. Ideal candidates should have strong client care experience and be able to work flexible hours, including weekends. Salary ranges from £12.21 to £13 per hour, depending on experience. Benefits include discounts and in-house career development opportunities.

Qualifications

• Previous receptionist experience preferred.
• Ability to build strong client relationships.
• Willingness to work weekends and varying hours.

Responsibilities

• Provide exceptional service to clients and their pets.
• Manage payments and bookings confidently.
• Ensure smooth day-to-day routines in the practice.

Skills

Client care experience

Computer literacy

Communication skills

Calm and attentive

Job description

Job Description

Are you an experienced receptionist looking to grow your career in the veterinary industry? At Rotherham Parkgate Vets for Pets, we’re offering a fantastic opportunity for a Veterinary Receptionist to join our friendly team on a 12‑month fixed‑term contract with the potential to develop into a Veterinary Care Assistant role after 12 months.

This is the perfect step for someone with client care experience to progress into a hands‑on clinical support role.

What Your Typical Day Will Look Like

Your focus is to provide an exceptional service to our clients and the best care possible to their pets – providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day‑to‑day routines of the practice will be done using our online booking system, so computer literacy is a must.

This role is full or part time, working between 20‑40 hours per week, including a minimum of 1 in 4 weekends; however this may increase depending on hours. We are looking for candidates with previous receptionist experience.

The Attributes Required

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up‑to‑speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients’ needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy’s first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in‑house career development opportunities, pension and holiday allowance. The salary for this role is from £12.21 up to £13 per hour, depending on experience.

Location: S60 1TG

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!