Receptionist

Vets for Pets; Swansea; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

20% discount at Vet Group, Pets atHome

In-house career development

Pension

Holiday allowance

Discounts and cashbacks

Job summary

Vets for Pets Swansea Practice is looking for a friendly receptionist to join our team. You will greet clients and their pets, provide guidance on services, and help coordinate bookings and payments.

The role supports the clinical team by ensuring smooth daily operations and outstanding client care. You will be the welcoming face, helping clients feel confident about their pet's visit, and you will work with the practice to deliver exceptional service during every appointment.

Qualifications

• Friendly and welcoming face for clients and their pets.
• Able to keep up-to-speed with practice services and offerings.
• Calm, attentive, and focused on clients' needs.
• Enthusiastic, with a passion for service and pets.
• Capable of handling payments and bookings confidently.

Responsibilities

• Greet clients and provide guidance and expertise.
• Build strong relationships with clients, pets, and staff.
• Coordinate day-to-day practice routines using the online booking system.
• Manage payments and future bookings with confidence.
• Ensure smooth running of the practice day-to-day.

Skills

Client service

Communication

Team player

Computer literacy

Tools

Booking system

POS system

Job description

If you enjoy providing great service and working in a team, we have just the opportunity for you at our Swansea Practice.

What your typical day will look like:

• Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team.
• Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.
• Your great client service during a client's visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.
• You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently.
• Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

This position can be either full or part time, including a rotation of Saturday shifts. Weekday shifts may be scheduled anytime between 9:00am and 7:00pm, while Saturday hours are 9:00am to 6:00pm. The role is paid in line with the National Minimum Wage

The attributes required:

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You can provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Benefits:

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension and holiday allowance.

Location:

SA1 2AL

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!