Guest Experience Concierge – Front Desk (24/7 Shifts)

Citadines South Kensington London; Greater London; Presencial; GBP 21.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel allowance

PERKBOX benefits

Employee Assistance Programme

Refer a Friend bonus

Recognition awards

Staff incentives

Relocation accommodation (if needed)

Descripción de la vacante

Citadines South Kensington London is seeking a confident Receptionist to join our Front Office Team. The role includes warmly welcoming guests, helping with check-in/out, and supporting personalised experiences across a 24/7 operation.

Shifts include early, late, and occasional night work to cover all guest needs. We offer on-the-job training, access to our online learning platform, travel allowances to assist commuting, and a PERKBOX benefits subscription from day one, plus staff incentives and

Formación

• Excellent guest engagement skills.
• Ability to personalise guest experiences.
• Willingness to learn IT systems quickly.
• Strong communication and organisational abilities.
• Good command of English is essential.

Responsabilidades

• Offer a warm welcome and departure experience to guests.
• Manage expectations and personalise guest plans and travel needs.
• Take initiative in administrative tasks and standard procedures.
• Ensure shift tasks are completed to standard and provide proper handovers.

Conocimientos

Guest engagement

Personalised guest service

IT systems proficiency

Communication & organisation

English language

Descripción del empleo

Citadines South Kensington London is seeking a confident Receptionist to join our Front Office Team. The role includes warmly welcoming guests, helping with check-in/out, and supporting personalised experiences across a 24/7 operation.

Shifts include early, late, and occasional night work to cover all guest needs. We offer on-the-job training, access to our online learning platform, travel allowances to assist commuting, and a PERKBOX benefits subscription from day one, plus staff incentives and