Receptionist

Rank Group; Greater London; On-site; GBP 18,000 - 28,000; Full time

Job summary

Rank Group is seeking a Receptionist to set the tone for guests as they enter venues. You will greet guests warmly, ensure a positive first impression, and help create an engaging atmosphere throughout the visit.

The role requires a hospitality mindset, strong social skills, and a genuine care for guests. Night shifts and weekend work are part of the expectations in a 24/7 casino environment.

Qualifications

• Experience in hospitality or similar customer-facing role.
• Flexible to night shifts and weekends.
• Must be 18+ and eligible to work in the UK.

Responsibilities

• Welcome guests warmly and deliver high-quality service.
• Create engaging atmosphere and memorable experience for guests.

Skills

Hospitality experience

Customer service

Night shift flexibility

Job description

As a Receptionist, your role is pivotal in setting the tone for our guests' experience from the moment they step through our doors. Your welcoming smile, enthusiastic greeting, and genuine care are the first impression our customers have of our business, making you an essential part of our team.

With your passion for people and excellent social skills shining through, you will not just welcome our guests but entertain them, ensuring their visit starts on a high note.

Your role goes beyond typical reception duties; you’ll create a memorable, engaging atmosphere that exceeds our guests' expectations.

You’ll focus on making each interaction enjoyable and meaningful, ensuring our guests feel valued and well taken care of.

Skills & Experience Needed:

To be successful in this role you’ll need a positive, can-do attitude with a real passion for entertaining customers and delivering an exceptionally high service as well as experience of working successfully in a hospitality role.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.