Receptionist

PPHE Hotel Group; Greater London; Sur place; GBP 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Discounted hotel rates

Free meals on shift

Annual staff parties

Employee Assistance Programme

Pension plan

Ride to work

Résumé du poste

Park Plaza Waterloo London Hotel is seeking a Front Desk Receptionist to welcome guests and manage check-in/check-out with a friendly approach. You will be the first point of contact for guests staying in 494 bedrooms and using the hotel’s facilities, including meeting spaces and the Florentine Restaurant and Bar.

The role offers an hourly rate of £13.15 plus incentives, along with extensive staff benefits and career development opportunities in a busy central London hotel.

Qualifications

• Experience in guest-facing roles in hospitality.
• Clear spoken and written English.
• Ability to handle guest requests with care.
• Polished appearance and professional manner.

Responsabilités

• Greet guests and check them in/out.
• Answer inquiries and direct guests to services.
• Coordinate with restaurant and events teams.
• Handle reservations and front desk tasks.

Connaissances

Interpersonal skills

English proficiency

Customer service

Hospitality experience

Description du poste

Hotel Front Desk Receptionist job opening at Park Plaza Waterloo London Hotel

At Park Plaza, first-class service and delicious food and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location is. That is why your contribution as a Receptionist is so important.

As the friendly face of the 494 guest bedrooms, 6 Meeting and Events spaces, and Florentine Restaurant and Bar at the stylish Park Plaza Waterloo London Hotel, ideally located just south of Westminster Bridge with spectacular views across London.

As our Receptionist, you will receive:

• Salary: £13.15 per hour plus incentives (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans (if applicable)
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

The ideal candidate for the Receptionist role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience in a customer-facing role or as a Receptionist in the hospitality sector

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.