Concierge

Park Plaza; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Two wellness days per year

30 days of holiday per year

Two free meals per day

Discounted hotel rates in Europe

F&B discounts

Job summary

Park Plaza in London is seeking a personable Concierge to welcome guests and assist with requests, ensuring a five-star service standard across our hotel.

You will support the Head Concierge, manage guest arrivals, provide local information, arrange luggage assistance, car services, and coordinate with other departments to exceed expectations. You will connect with guests from diverse backgrounds and create memorable moments through attentive, personalized service.

Qualifications

• Excellent interpersonal skills and the ability to connect with guests.
• Good command of English and strong communication skills.
• Previous experience as Concierge in a hotel.

Responsibilities

• Support the Head Concierge and represent the department in their absence.
• Arrange concierge services such as information on local events, luggage assistance, or car services.
• Provide personalised five-star service to all guests and be aware of arrivals, including VIPs.

Skills

Interpersonal skills

English proficiency

Guest service orientation

Job description

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs.

As our Concierge, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression every time.

Your role is to support the Head Concierge and represent the department in their absence.

As a Concierge, You Will Receive

• Salary: £13.98 per hour plus great benefits
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day- including days off if you wish to come in!
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

We Are Looking For Our Concierge Who

• Has excellent interpersonal skills and the ability to connect with others
• Promotes a helpful and professional image to our guests and our team Manages requests promptly, helpfully, politely, and with a caring attitude
• Ensure a personalised five-star service is given to all guests and clients of the hotel; also, be aware of the daily arrivals, including regular guests and VIPs, etc.
• Who will be responsible for arranging concierge services such as but not limited to providing information and recommendations about local events and activities, luggage assistance, or car services
• Who possesses a good command of English and excellent communication skills
• Who share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• With previous experience as Concierge in a hotel

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.