Receptionist

University College London Hospitals NHS Foundation Trust; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Interest free season ticket loan for旅行

Subsidised social club including gym

Free independent and confidential help

Large retail discounts

Cycle to work scheme

On-site accommodation

Job summary

University College London Hospitals NHS Foundation Trust is seeking an enthusiastic Receptionist for the Royal National ENT and Eastman Dental Hospitals. You will provide front desk support, handle clinical queries, and work within a busy multi-disciplinary team to ensure smooth daily operations and a positive patient experience.

The role emphasizes clear communication, teamwork, and a proactive approach to addressing patient needs while liaising with clinicians.

Qualifications

• Strong communicator and team player.
• Ability to multi-task and use initiative.
• Patient-focused with high standards.
• Confident in handling complex queries and liaising with clinicians.
• Adaptable and proactive in implementing local changes quickly and effectively.

Responsibilities

• Provide administrative support to the reception team.
• Ensure smooth and efficient running of the service for patients and staff.
• Collaborate with colleagues to deliver high-quality customer service.
• Support clinicians by liaising effectively and addressing patient needs.

Skills

Strong communicator

Team player

Customer service

Multi-tasking

Patient-focused

Proactive

Adaptable

Job description

Receptionist - Royal National ENT and Eastman Dental Hospitals We are looking for an enthusiastic, proactive individual who enjoys patient interaction and thrives in a busy, friendly, multi-disciplinary team environment. This role is key to supporting the delivery of a high-quality and demanding service within our reception team. As a receptionist, you will work collaboratively with colleagues to provide comprehensive administrative support, ensuring the smooth and efficient running of the service for both patients and staff. You will be part of a diverse team of receptionists, supervisors, and team leaders, contributing to a positive patient experience and excellent customer service.

What we're looking for:

• A strong communicator and team player
• Ability to multi-task and use initiative
• Patient-focused with a commitment to high standards
• Confident in handling complex queries and liaising with clinicians
• Adaptable and proactive in implementing local changes quickly and effectively

We offer our permanent staff:

• interest free season ticket loan for travel
• subsidised social club including gym
• free independent and confidential support for all staff
• large retail discounts
• cycle to work scheme
• on-site accommodation

For more information on our staff benefits please see attached poster.

UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working . To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?