Receptionist

University College London Hospitals NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

University College London Hospitals NHS Foundation Trust (EGA Wing) seeks a receptionist for the maternity ward to provide front-of-house support across the Maternity Triage, Labour Ward and Postnatal Ward receptions. You will handle phone, email and in-person inquiries with professionalism, contributing to a positive patient experience.

The role is fixed-term, full-time (37.5 hours per week) with shifts including nights, weekends and bank holidays, working within a multidisciplinary maternity

Qualifications

• Patient-focused with excellent customer care skills.
• Comfortable interacting with patients, visitors and staff.
• Willingness to handle a range of administrative tasks.

Responsibilities

• Work on inpatient reception areas: Front of House, Maternity Triage, Labour Ward and Postnatal Ward receptions.
• Interact with patients by telephone, email and in person in a friendly, professional manner.
• Perform a comprehensive range of administrative duties to deliver a high-quality patient and user experience.

Skills

Front of House

Customer Care

Attention to detail

Job description

An exciting opportunity has arisen to join UCLH's Elizabeth Garrett Anderson (EGA) Wing, which provides comprehensive, high-quality care with the latest technology for women and their babies in the areas of maternity and neonatal care. We are seeking a bright and enthusiastic individual to join our admin service to work on the maternity ward receptions. This is a fixed term, full-time role working 37.5 hours a week, with a requirement to work shifts, Nights, Weekends and Bank Holidays. The successful applicants will be patient focused with excellent customer care skills and an eye for detail. They will enjoy daily interactions with patients, visitors and multidisciplinary hospital staff. We are looking for candidates who are seeking an opportunity to enhance their skills and knowledge across the different areas to be covered. The work will be interesting and varied, giving good grounding for career progression. This role will be an integral part of the multidisciplinary team within our Maternity department. The post holder will be providing a high quality, comprehensive range of administrative duties and will be expected to deliver an excellent patient and user experience. The primary duty will be working on our Inpatient reception areas as a Receptionist which consists of Front of House, Maternity Triage, Labour Ward and Postnatal Ward receptions. The post holder will also be interacting with patients via telephone, email and in person in a friendly and professional manner, as well as performing all administrative tasks. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For further details / informal visits contact: Name: Saahir Edoo Job title: Assistant General Manager (EGA) Email address: [e-mail] For more information regarding the role please contact: Saahir Edoo, Assistant General Manager (EGA) - [e-mail]