Band 3 Receptionist

University College London Hospitals NHS Foundation Trust; Chalfont St. Peter; Sur place; GBP 21 000 - 25 000; Plein temps

Résumé du poste

University College London Hospitals NHS Foundation Trust (UCLH) seeks an enthusiastic receptionist to join the Neurology team at the Chalfont Centre for Epilepsy in Buckinghamshire. You will manage the reception area, support admin processes and empower smooth patient pathways.

You will use the EHRS system to collate information, book and reschedule appointments, assist with RTT and slot utilisation, and deliver a high-quality administration service with excellent patient experience and customer

Qualifications

• Experience in front-desk reception and administrative tasks in a busy team is preferred.
• Strong written and verbal communication skills are essential.
• Ability to work autonomously with flexibility and to meet targets.

Responsabilités

• Manage the reception area for the Neurology team at the Chalfont Centre for Epilepsy.
• Assist with the referral process and patient pathways to ensure smooth patient journeys.
• Use EHRS and hospital systems to collate information, book/reschedule appointments, and respond to queries.

Connaissances

Reception duties

Administrative support

Communication

Organisational skills

Autonomy

Patient liaison

Description du poste

We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a high quality service. You will work collaboratively to assist in providing excellent receptionist and administrative services within the Neurology team at the Chalfont Centre for Epilepsy in Buckinghamshire. This post would involve actively managing the reception area as well as support with the referral process for patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, a positive patient experience, and excellent customer service. Both written and verbal excellent communication skills are expected. In addition as part of your role you would be required to assist with RTT and slot utilisation for your department to meet the Trust's stringent targets. You will use the new EHRS system to collate information in time for admissions and day cases, book and reschedule appointments, retrieving information using various hospital systems, answering queries from patients, other departments and external sources as required.

Good organisational skills, flexibility and the ability to work autonomously are key attributes. The post holder must promote and contribute towards achieving the Trust's UCLH top ten objectives, and demonstrate our Trust Values, behaviours and standards.

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff.

• UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.