Receptionist

University College London Hospitals NHS Foundation Trust; Chalfont St. Peter; On-site; GBP 17,000 - 21,000; Part time

Job summary

University College London Hospitals NHS Foundation Trust (UCLH) seeks a 28-hour Band 3 Receptionist to join the Neurology reception team at Chalfont Centre for Epilepsy in Buckinghamshire. You will manage reception duties, handle referrals, and support RTT and slot utilisation while ensuring smooth patient pathways and excellent customer service.

The role requires proactive communication, good organisational skills, and the ability to work autonomously in a busy multi-disciplinary environment.

Qualifications

• Excellent written and verbal communication skills.
• Experience handling reception and administrative tasks.
• Ability to manage referrals and patient pathways.
• Comfort with hospital IT systems and multiple hospital software.

Responsibilities

• Manage busy reception area for the Neurology team at Chalfont Centre for Epilepsy.
• Book and reschedule appointments using EHRS and other hospital systems.
• Assist with RTT and slot utilisation to meet Trust targets.
• Provide high-quality administrative support and patient service.

Skills

Communication skills

Reception duties

IT knowledge

Customer service

Tools

EHRS system

Job description

Role

1x Band 3 Receptionist

Working Hours

28hours

Location

Chalfont Centre for Epilepsy, Chesham Lane, Chalfont St Peter Buckinghamshire SL9 0RJ

Job Description

We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly, multi-disciplinary team environment to support us in the delivery of a high quality service. You will work collaboratively to assist in providing excellent receptionist and administrative services within the Neurology team at the Chalfont Centre for Epilepsy in Buckinghamshire. This post would involve actively managing the reception area as well as support with the referral process for patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, a positive patient experience, and excellent customer service. Both written and verbal excellent communication skills are expected. In addition as part of your role you would be required to assist with RTT and slot utilisation for your department to meet the Trust’s stringent targets. You will use the new EHRS system to collate information in time for admissions and day cases, book and reschedule appointments, retrieving information using various hospital systems, answering queries from patients, other departments and external sources as required. Good organisational skills, flexibility and the ability to work autonomously are key attributes. The post holder must promote and contribute towards achieving the Trust’s UCLH top ten objectives, and demonstrate our Trust Values, behaviours and standards. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

Services

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

Specialties and Services

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

Sustainability

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Contact Information

Name: Katarzyna Saunders

Job title: Service Manager

Email address: [e-mail]