Patient-Focused Medical Receptionist | Fast-Paced Healthcare

University College London Hospitals NHS Foundation Trust; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Interest free season ticket loan for旅行

Subsidised social club including gym

Free independent and confidential help

Large retail discounts

Cycle to work scheme

On-site accommodation

Job summary

University College London Hospitals NHS Foundation Trust is seeking an enthusiastic Receptionist for the Royal National ENT and Eastman Dental Hospitals. You will provide front desk support, handle clinical queries, and work within a busy multi-disciplinary team to ensure smooth daily operations and a positive patient experience.

The role emphasizes clear communication, teamwork, and a proactive approach to addressing patient needs while liaising with clinicians.

Qualifications

• Strong communicator and team player.
• Ability to multi-task and use initiative.
• Patient-focused with high standards.
• Confident in handling complex queries and liaising with clinicians.
• Adaptable and proactive in implementing local changes quickly and effectively.

Responsibilities

• Provide administrative support to the reception team.
• Ensure smooth and efficient running of the service for patients and staff.
• Collaborate with colleagues to deliver high-quality customer service.
• Support clinicians by liaising effectively and addressing patient needs.

Skills

Strong communicator

Team player

Customer service

Multi-tasking

Patient-focused

Proactive

Adaptable

Job description

University College London Hospitals NHS Foundation Trust is seeking an enthusiastic Receptionist for the Royal National ENT and Eastman Dental Hospitals. You will provide front desk support, handle clinical queries, and work within a busy multi-disciplinary team to ensure smooth daily operations and a positive patient experience.

The role emphasizes clear communication, teamwork, and a proactive approach to addressing patient needs while liaising with clinicians.