Receptionist

Haulfryn; Delamere; On-site; GBP 8,000 - 10,000; Full time

Benefits offered by this job

Discounted Holidays at our holiday par

Sick pay

Training & Development

Job summary

Haulfryn is hiring a Receptionist for Delamere Lake Sailing and Holiday Park. You’ll welcome guests, manage check-ins, and support smooth reception operations to ensure exceptional guest experiences.

With a focus on friendly service, you will handle messages, liaise with departments, and maintain a welcoming reception area while covering weekends and holidays as part of a rota. Immigration and work eligibility apply for UK applicants.

Qualifications

• At least 2 years experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Problem-solving and a proactive attitude.
• Strong organisational skills and attention to detail.
• Comfort with Microsoft Office and booking systems.
• Willingness to work weekends and bank holidays as part of a rota.

Responsibilities

• Provide a warm welcome to all guests, ensuring a professional first impression.
• Relate messages via phone, email or in person to relevant departments.
• Check guests in on arrival and deliver high-standard customer service.
• Liaise with internal departments to meet guest needs quickly.
• Monitor reception area, maintain security and front-of-house organisation.
• Handle complaints professionally and escalate when needed.
• Keep reception tidy and stock office supplies.

Skills

Communication

Interpersonal skills

Organisational skills

Customer service

Problem solving

Microsoft Office

Booking systems

Tools

Microsoft Office

Booking systems

Job description

Join Our Team at Delamere Lake Sailing and Holiday Park!

Location: Delamere Lakes, CW8 2HB

Salary: £8,174.40 per annum (13.10 per hour)

Hours: 12 hours per weekend (6 hours a day Saturday and Sunday )

Job Type: Permanent

Are you a warm and professional people-person with great organisational skills and a love of providing excellent service? At Haulfryn, we create exceptional holiday experiences and we’re looking for a Receptionist to be the friendly face of Delamere Lake Sailing and Holiday Park, welcoming guests, supporting the smooth running of reception and ensuring every visitor has an exceptional experience.

This is a great opportunity to join a supportive, close-knit team and work in one of the UK’s most beautiful holiday park settings.

Why Join Us

We believe in rewarding your hard work with a supportive and inspiring environment. Here’s what we offer:

• Competitive Salary
• Discounted Holidays at our picturesque UK holiday parks
• Discounted Meals at on-site restaurants
• 30 Days Holiday (including bank holidays), increasing to 35 days with service (pro-rata for part-time)
• Company Sick Pay
• Continuous Training & Development Opportunities
• Be part of a company with 90 years of family values and a commitment to sustainability.

What You’ll Do

As a Receptionist, you will:

• Provide a warm welcome to all guests, ensuring a professional and positive first impression.
• Handle and relay messages via phone, email or face to face, ensuring all communications are passed to the relevant departments.
• Check guests in on arrival, delivering 5-star customer service from the moment
• Liaise with internal departments to ensure guest needs are met quickly and efficiently
• Monitor visitor access and maintain security awareness for the safety of our guests and colleagues
• Support with general administrative duties, including paperwork, reporting and front-of-house organisation
• Deal with complaints professionally, escalating where appropriate to ensure a swift resolution
• Maintain a tidy and welcoming reception area and ensure office supplies are stocked

Who We’re Looking For

We’re looking for a friendly and proactive team player who brings:

• At least 2 years experience in a customer-facing or customer service role
• Excellent communication and interpersonal skills
• Strong customer care instincts, with a calm and efficient approach to problem-solving
• Great attention to detail and the ability to juggle multiple tasks
• Confidence using Microsoft Office and booking systems
• A flexible attitude to working weekends and bank holidays as part of a rota
• Initiative and professionalism, with a helpful attitude at all times

Why Choose Haulfryn

With 90 years of expertise, we’re proud to be one of the UK’s leading holiday park operators. What sets us apart?

• Exceptional Locations: Work in a place that inspires
• Family Values: Join a supportive, community-focused team
• Nurturing Nature: Sustainability is at the heart of what we do

If you’re ready to be the welcoming face of a friendly and high-performing team, we’d love to hear from you.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process.