Receptionist

Haulfryn Ltd.; United Kingdom; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Discounted Holidays

Discounted Meals

30 Days Holiday

Company Sick Pay

90 years of family values

Job summary

Haulfryn Ltd. at Holman’s Wood Holiday Park in the UK is seeking a friendly Receptionist to greet guests and ensure a smooth front‑of‑house experience. This permanent, 40 hours per week role offers a competitive annual salary of £26,208.

You will handle guest check‑ins, answer calls and emails, relay messages, and coordinate with other departments to deliver five‑star service. A proactive, customer‑focused approach and flexibility to work weekends are essential.

Qualifications

• At least 2 years experience in a customer-facing role.
• Excellent communication and interpersonal skills.
• Confident handling inquiries and complaints.
• Good problem solving and attention to detail.
• Proficient with Microsoft Office and booking systems.
• Ability to work weekends and bank holidays.

Responsibilities

• Provide a warm welcome to guests and deliver a five-star first impression.
• Handle and relay messages via phone, email or in person.
• Check guests in on arrival and ensure professional service.
• Liaise with internal departments to meet guest needs quickly.
• Monitor visitor access and maintain security awareness.
• Support general administrative duties and front-of-house organization.
• Deal with complaints professionally and escalate as needed.
• Maintain a tidy and welcoming reception area.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Initiative

Professionalism

Problem solving

Teamwork

MS Office

Booking systems

Tools

Microsoft Office

Booking systems

Job description

Salary:£26,208 per annum

Hours:40 hours per week (over 7 days – hours between8am-8pm to meet the business needs)

Job Type:Permanent

Are you awarm and professional people-personwithgreatorganisational skillsand a love ofproviding excellent service?At Haulfryn, we create exceptional holiday experiences and we’re looking foraReceptionistto be the friendly face of Holman’s WoodHoliday Park, welcoming guests, supporting the smooth running of reception andensuring every visitor has an exceptional experience.

This is a great opportunity to join a supportive, close-knitteam and work in one of the UK’s most beautiful holiday park settings.

Why Join Us?

We believe in rewarding your hard work with a supportive andinspiring environment. Here’s what we offer:

• DiscountedHolidaysat our picturesque UK holiday parks
• DiscountedMealsat on-site restaurants
• 30Days Holiday(including bank holidays), increasing to 35 dayswith service (pro-rata for part-time)
• CompanySick Pay
• Bepart of a company with90 years of family valuesand acommitment to sustainability.

What You’ll Do

As aReceptionist, you will:

• Providea warm welcometo all guests, ensuring a professional andpositive first impression.
• Handleand relay messagesvia phone, email or face to face, ensuring allcommunications are passed to the relevant departments.
• Checkguests in on arrival, delivering 5-star customer service from themoment
• Liaisewith internal departmentsto ensure guest needs are met quicklyand efficiently
• Monitorvisitor access and maintain security awarenessfor the safety ofour guests and colleagues
• Supportwith general administrative duties, including paperwork, reporting andfront-of-house organisation
• Dealwith complaints professionally, escalating where appropriate to ensurea swift resolution
• Maintaina tidy and welcoming reception areaand ensure office suppliesare stocked

Who We’re Looking For

We’re looking for a friendly and proactive team player whobrings:

• Atleast 2 years experiencein a customer-facing or customer servicerole
• Excellentcommunication and interpersonal skills
• Strongcustomer care instincts, with a calm and efficient approach toproblem-solving
• Greatattention to detailand the ability to juggle multiple tasks
• Confidenceusing Microsoft Office and booking systems
• Aflexible attitudeto working weekends and bank holidays as partof a rota
• Initiativeand professionalism, with a helpful attitude at all times

Why Choose Haulfryn?

With90 years of expertise, we’re proud to beone of the UK’s leading holiday park operators. What sets us apart?

• ExceptionalLocations:Work in a place that inspires
• FamilyValues:Join a supportive, community-focused team
• NurturingNature:Sustainability is at the heart of what we do

If you’re ready to be the welcoming face of a friendlyand high-performing team, we’d love to hear from you.

In line with the requirements of the Immigration, Asylumand Nationality Act 2006, all applicants must be eligible to live and work inthe UK. Documented evidence of eligibility will be required as part of therecruitment process.