Receptionist

Delamere Lake Sailing and Holiday Park; Northwich; On-site; GBP 8,100 - 9,200; Full time

Benefits offered by this job

Competitive salary

Discounted holidays

Discounted meals

30 days holiday

Company sick pay

Training & development

Family values

Job summary

Haulfryn is seeking a friendly Receptionist at Delamere Lake Sailing and Holiday Park to welcome guests and support reception operations. This permanent role offers weekend hours (12 hours per weekend, 6 hours per day on Saturday and Sunday) at Delamere Lakes, CW8 2HB, with an annual salary of £8,174.40 (13.10 per hour).

You will check guests in, relay messages, liaise with departments, ensure security, and maintain a tidy reception area while delivering excellent service.

Qualifications

• At least 2 years experience in customer-facing or customer service roles.
• Excellent communication and interpersonal skills.
• Great attention to detail and ability to juggle multiple tasks.
• Flexibility to work weekends and bank holidays as part of a rota.

Responsibilities

• Provide a warm welcome to guests, delivering a professional and positive first impression.
• Handle and relay messages via phone, email or face-to-face, ensuring communications reach the relevant departments.
• Check guests in on arrival, delivering 5-star service from the moment of arrival.
• Liaise with internal departments to meet guest needs quickly and efficiently.
• Monitor visitor access and maintain security awareness for guests and colleagues.
• Support general administrative duties, including paperwork and front-of-house organisation.
• Deal with complaints professionally, escalating where appropriate for a swift resolution.
• Maintain a tidy and welcoming reception area and stock office supplies.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Microsoft Office

Tools

Booking systems

Microsoft Office

Job description

Join Our Team atDelamere Lake Sailing and Holiday Park!

Location:Delamere Lakes, CW8 2HB

Salary:£8,174.40 per annum (13.10 per hour)

Hours:12 hours per weekend (6 hours a day Saturday and Sunday )

Job Type:Permanent

Are you awarm and professional people-personwithgreat organisational skillsand a love ofproviding excellent service? At Haulfryn, we create exceptional holiday experiences and we’re looking for aReceptionistto be the friendly face of Delamere Lake Sailing and Holiday Park, welcoming guests, supporting the smooth running of reception and ensuring every visitor has an exceptional experience.

This is a great opportunity to join a supportive, close‑knit team and work in one of the UK’s most beautiful holiday park settings.

Why Join Us?

We believe in rewarding your hard work with a supportive and inspiring environment. Here’s what we offer:

• Competitive Salary
• Discounted Holidaysat our picturesque UK holiday parks
• Discounted Mealsat on‑site restaurants
• 30 Days Holiday(including bank holidays), increasing to 35 days with service (pro-rata for part‑time)
• Company Sick Pay
• Continuous Training & Development Opportunities
• Be part of a company with90 years of family valuesand a commitment to sustainability.

What You’ll Do

As aReceptionist, you will:

• Provide a warm welcometo all guests, ensuring a professional and positive first impression.
• Handle and relay messagesvia phone, email or face‑to‑face, ensuring all communications are passed to the relevant departments.
• Check guests in on arrival, delivering 5‑star customer service from the moment
• Liaise with internal departmentsto ensure guest needs are met quickly and efficiently
• Monitor visitor access and maintain security awarenessfor the safety of our guests and colleagues
• Support with general administrative duties, including paperwork, reporting and front‑of‑house organisation
• Deal with complaints professionally, escalating where appropriate to ensure a swift resolution
• Maintain a tidy and welcoming reception areaand ensure office supplies are stocked

Who We’re Looking For

We’re looking for a friendly and proactive team player who brings:

• At least 2 years experiencein a customer‑facing or customer service role
• Excellent communication and interpersonal skills
• Strong customer care instincts, with a calm and efficient approach to problem‑solving
• Great attention to detailand the ability to juggle multiple tasks
• Confidence using Microsoft Office and booking systems
• A flexible attitudeto working weekends and bank holidays as part of a rota
• Initiative and professionalism, with a helpful attitude at all times

Why Choose Haulfryn?

With90 years of expertise, we’re proud to be one of the UK’s leading holiday park operators. What sets us apart?

• Exceptional Locations:Work in a place that inspires
• Family Values:Join a supportive, community‑focused team
• Nurturing Nature:Sustainability is at the heart of what we do

If you’re ready to be the welcoming face of a friendly and high‑performing team, we’d love to hear from you.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process.