Receptionist

Hafod Housing Association Limited; Cwmbran; On-site; GBP 12,000 - 18,000; Part time

Job summary

Hafod Housing Association Limited in Wales is seeking a friendly Receptionist to be the welcoming face of Cwmbran House Care Home, greeting residents, visitors and colleagues while delivering efficient administrative support.

The role covers front-desk duties, phone enquiries, record keeping, ordering and stock control, with a part-time 24 hours per week pattern. Reliable transport may be needed, and sponsorship is not offered.

Qualifications

• Friendly, professional, and approachable with strong customer service.
• Strong written and verbal communication to build relationships.
• Good organisational skills and prioritisation to meet deadlines.
• Proficient computer skills: Word, Excel, Outlook.
• High level of discretion and confidentiality.

Responsibilities

• Welcome residents, visitors and professionals and sign them in.
• Answer telephone calls professionally.
• Provide admin support to the Home Manager.
• Manage orders, invoices and stock control.
• Support health and safety processes and confidentiality.

Skills

Customer service

Communication skills

Organisational skills

Discretion and confidentiality

Problem solving

Tools

Microsoft Word

Excel

Outlook

Job description

Here for people. Here for communities. Here for you.

Make a real impact every day as a Receptionist at Hafod.

You’ll be the welcoming face and voice of the home, providing a professional and friendly reception service for residents, visitors and colleagues. As the first point of contact, you’ll help create a warm and supportive environment while ensuring the smooth day-to-day running of the home through high-quality administrative support.

This is a varied role where no two days are the same, from greeting visitors and answering calls to supporting the management team with essential administration and coordination tasks.

This is a part‑time role working 24 hours per week. The shift patterns are 8 hours a day, Monday, Tuesday and Wednesday. Subject to change based on the needs of the service.

Some of our homes may have limited public transport links, you’ll therefore need reliable transport to and from work.

Please note: We are unable to offer sponsorship for this role.

What you’ll be doing

• Welcome visitors and professionals, ensuring they are safely signed in and directed appropriately within the home.
• Act as the first point of contact for telephone enquiries, responding in a professional and helpful manner.
• Provide administrative and secretarial support to the Home Manager, maintaining accurate records and documentation.
• Manage ordering, invoices and stock control processes, ensuring accurate financial and administrative records are maintained.
• Support health and safety processes, including monitoring entry systems, maintaining confidentiality, and ensuring compliance with procedures.

What you’ll bring

Bring your organisational expertise and caring nature to our front desk, ensuring every resident, family member, and visitor receives a welcoming and positive experience.

• A friendly, professional and approachable manner with a commitment to excellent customer service.
• Strong communication skills, both written and verbal, with the ability to build positive relationships.
• Good organisational skills and the ability to prioritise workload and meet deadlines.
• Computer literacy including Microsoft Word, Excel and Outlook.
• A high level of discretion, confidentiality and attention to detail.

Support and adjustments

We’re committed to ensuring a fair and inclusive recruitment process. If you need any reasonable adjustments or support at any stage, please let us know and we'll be happy to help.

About the home

Cwmbran House is a purpose-built, single-storey home in Cwmbran, offering quality residential and dementia care for up to 56 people. With welcoming communal spaces, en-suite rooms and attractive gardens, it’s a friendly, supportive place to work where colleagues help people feel safe, supported and at home.

Cwmbran House Care Home is proud to have achieved three “excellent” ratings from Care Inspectorate Wales, reflecting our team’s compassion, commitment, and dedication to delivering high-quality, personalised care.

You’ll find more information about Cwmbran House here