Administration Assistant / Cynorthwyydd Gweinyddol

Wales & West Housing; Ewloe; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Salary range

Annual leave 25–30 days

Pension scheme

Death in service

Volunteer days

Job summary

Wales & West Housing invites applications for a fixed-term Administrative Assistant based at our Ewloe office in North Wales, providing maternity cover for 12 months. You will support residents, visitors and colleagues with efficient administrative services.

You will work closely with the Senior Administration Officer, handle enquiries, maintain records and help ensure the smooth day-to-day running of the office, while delivering high standards of customer service.

Qualifications

• Experience in an administrative role.
• Proficient with Word, Excel and Outlook.
• Customer-focused with strong communication.
• Ability to work independently and as part of a team.

Responsibilities

• Provide friendly and professional support to residents, visitors, and colleagues.
• Handle a variety of administrative tasks and support the Senior Administration Officer.
• Manage enquiries, maintain records, and process correspondence.
• Assist with the day-to-day running of the office and facilities.
• Demonstrate a proactive approach and strong organisational skills.

Skills

Customer focus

Empathy

Relationship building

Administrative support

Organisational skills

Attention to detail

Prioritisation

Independent worker

Team collaboration

Tools

Microsoft Office

Job description

The Opportunity

We have an opportunity for a fixed-term Administrative Assistant based at our Ewloe office in North Wales, providing maternity cover for 12 months.

Who are we looking for?

To succeed in this role, you will have a genuine passion for the work we do and a commitment to delivering excellent services to our residents. We are looking for someone who is customer-focused, empathetic, and able to build positive relationships while providing a high standard of administrative support.

You will play an important role within our administration team, supporting the Senior Administration Officer with a variety of tasks, projects, and day-to-day activities. As part of a small and busy team, you will be expected to work collaboratively with colleagues while also being confident working independently, managing your own workload, and making informed decisions when required.

The successful candidate will demonstrate a positive and flexible attitude, strong personal values that align with our organisational culture, and excellent communication skills.

You will have previous experience in an administrative role and be proficient in Microsoft Office applications, including Word, Excel, and Outlook. Strong organisational skills, attention to detail, and the ability to prioritise tasks effectively will be key to your success in this position.

What you will be doing?

You will provide friendly and professional support to residents, visitors, and colleagues, helping to deliver excellent customer service across the organisation. You will handle a variety of administrative tasks, support the Senior Administration Officer, and help ensure the administration function runs smoothly.

Working as part of a busy team, you will manage enquiries, maintain records, process correspondence, and assist with the day-to-day running of the office. You will also help support office facilities and contribute to creating a positive experience for both customers and colleagues.

Throughout your work, you will demonstrate a proactive approach, strong organisational skills, and a commitment to delivering high-quality services.

For further information about the role, please view the attached role profile in the recruitment pack.

What’s in it for you?

In return for your hard work, commitment and innovation, you will enjoy an environment focused onmore than justcompetitive pay.You’ll enjoy:

• Salary£27,504 - £30,178 per annum.
• 25 days annual leave, increasing to 30 days with service the abilityto buy and sell up to 5 days(pro rata), as well as, time off for volunteering, health screening and more.
• 8 Bank Holidaysper annum, and anextra day at Christmas!
• Choice of Defined Contribution or Defined Benefit pension, both including 3 x death in service life insurance cover.
• Opportunities to develop and grow,
• Regular feedback, training and support from your manager and team,
• Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit.
• And lotsmore

Who are Wales & West Housing Group (WWHG)?

We are one of the leading housing providers in Wales; providing affordable homes and services to more than 24,000 residents in over 12,500 properties across Wales. We formed a Group company in 2011, to include Cambria Maintenance Ltd. We employ over 450 staff at WWH and over 190 staff in Cambria, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.

Closing date:

Sunday, 4th October 2026

Assessment date:

Wednesday 7th and Thursday 8th October 2026