Receptionist

Harri; Stretton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free health club membership

Discounts across The QHotels

Support for training

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

The QHotels Collection is seeking a passionate customer service representative at The Park Royal Hotel & Spa near Warrington. You will be the first impression for arriving guests, responsible for greeting them, handling room assignments, and ensuring all inquiries and complaints are addressed professionally.

This role is perfect for someone with strong time management skills who thrives under pressure and has a commitment to guest satisfaction.

Qualifications

• Experience in a customer-facing role is required.
• Must have the ability to work under pressure and deliver excellent service.

Responsibilities

• Greet guests and manage room assignments.
• Handle payments and ensure guest satisfaction.
• Deal with guest inquiries and complaints professionally.

Skills

Customer service passion

Conflict resolution

Time management

Organisational skills

Multi-tasking

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressureand multi-task
• Strong time management and organisational skills

The Park Royal Hotel & Spa is located just outside Warrington. Our hotel is a 4*, 146-bedroom property and has a restaurant, lounge bar and terrace, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, cardio & weights room, pool, sauna, steam room, 3 tennis courts and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.