Receptionist

Jamavar; City of Westminster; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Training and development

Employee discounts

Job summary

Jamavar, a Michelin-starred restaurant in Mayfair, seeks a polished Receptionist to greet guests and manage reservations with grace. You will serve as the first point of contact, answer calls and emails, and support the team in delivering an exceptional dining experience.

Ideal candidates will have prior experience in upscale hospitality, excellent English communication, and a professional appearance befitting our esteemed establishment.

Qualifications

• Previous receptionist experience in a high-end restaurant.
• Proficiency with OpenTable booking systems.
• Excellent verbal and written English.
• Strong multitasking in a fast-paced environment.
• Professional appearance reflecting upscale setting.

Responsibilities

• Welcome guests with a friendly and professional demeanour, ensuring they feel valued and appreciated.
• Efficiently manage reservations using OpenTable booking system, ensuring a smooth and organised flow of guests.
• Handle incoming calls and emails promptly, addressing customer inquiries and special requests effectively.
• Collaborate with the restaurant team to accommodate guest preferences and special occasions, ensuring a seamless service.
• Resolve any guest issues or complaints with poise and professionalism, striving to exceed customer expectations.

Skills

Customer service

Communication

Organisational skills

Professional appearance

Tools

OpenTable

Job description

Jamavar is a celebrated Michelin-starred restaurant located in the heart of Mayfair, known for offering an exceptional dining experience that showcases the richness and diversity of Indian cuisine. We pride ourselves on delivering world-class service to every guest who walks through our doors.

The Role

We are looking for a highly professional and experienced Receptionist to join our dedicated team. The ideal candidate will play a key role in creating unforgettable first impressions and ensuring the smooth flow of day-to-day operations.

Key Responsibilities

• Welcome guests with a friendly and professional demeanour, ensuring they feel valued and appreciated.
• Efficiently manage reservations using OpenTable booking system, ensuring a smooth and organised flow of guests.
• Handle incoming calls and emails promptly, addressing customer inquiries and special requests effectively.
• Collaborate with the restaurant team to accommodate guest preferences and special occasions, ensuring a seamless service.
• Resolve any guest issues or complaints with poise and professionalism, striving to exceed customer expectations.

Qualifications

• Previous experience as a receptionist in a high-end restaurant.
• Proficiency in using OpenTable booking systems is essential.
• Excellent verbal and written communication skills, with a strong command of the English language.
• A passion for delivering exceptional customer service and creating unforgettable guest experiences.
• Strong organisational skills with the ability to multitask and prioritise in a fast-paced environment.
• Professional appearance and manner, reflecting the upscale nature of our restaurant.

What We Offer

• The opportunity to work in a highly respected, Michelin-starred restaurant.
• Continuous training and development to enhance your career in the hospitality industry.
• Employee discounts that open the door to some of the most prestigious restaurants