Senior Receptionist

Hopperslondon; City of Westminster; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Dining discount

Retail discounts

Code App membership

Gym membership discount

Early pay option

Charity donations program

Employee assistance program

Financial advice access

Wedding/new-born care package

L&D calendar access

Personal development plan

Career progression

Referral bonus up to £600

Staff parties & long service awards

Job summary

Gymkhana, part of the JKS Restaurants group, seeks a Senior Receptionist to deliver a welcoming guest journey from booking to departure. You will set the standard for hospitality, manage reservations and ensure every guest feels valued during visits to this acclaimed, Michelin-starred venue in London.

The role requires poise, proactive guest service and clear communication across channels, with a focus on creating repeat visits and sustained guest satisfaction.

Qualifications

• Experience warmly welcoming guests in a professional, courteous manner.
• Ability to manage reservations and walk-ins to maximise covers.
• Strong communication across face-to-face, phone and email channels.

Responsibilities

• Greet guests, build rapport and create a first-class impression.
• Handle reservations and walk-ins to optimise service flow.
• Respond to inquiries via in-person, phone and email channels professionally.

Skills

Guest interaction

Reservation management

Multi-channel comms

Tools

Reservation system

Job description

The Restaurant

Gymkhana is inspired by the elite clubs of India where members of high society socialise, eat, drink, celebrate and play sport. The Gymkhana menus take influence from the breadth of India, focusing on tandoori-grilled specialties, classic regional curries, biryanis and chaat-style sharing plates. The flavours are bold, rooted in tradition and richly layered with spices. The bars at Gymkhana specialise in a collection of Club Cocktails, which showcase the finest Indian ingredients and flavour combinations, offering a modern Indian interpretation on renowned classics. Above the restaurant is 42, Gymkhana's intimate cocktail lounge. Gymkhana received its second Michelin Star in 2024, a decade after the first Star and winning Best Restaurant at the National Restaurant Awards and BMW Square Meal Restaurant of the Year.

The Position

We're looking for an experienced Senior Receptionist to ensure a welcoming and engaging first impression, and an exceptional guest experience and ensuring a seamless journey for our guests from start to finish.

If you have experience in the following, then we want to hear from you:

• Welcoming and interacting with our guests in a professional and friendly manner, building rapport to encourage their repeat custom;
• Effectively managing reservations and walk-ins to maximise covers during service;
• Handling face to face, telephone and email queries in a polite, professional and diplomatic manner.

Benefits

Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow.

We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as:

Treat Yourself

• Up to 50% off dining across JKS Restaurants
• Retail & Takeaway Discounts
• Code App Membership

Look After Yourself

• Discounted Gym Membership
• Stream - stream your pay earlier
• Company Donations for your involvement with Charities
• Employee Assistance Program
• Access to Financial Advice
• Wedding Gift & New-born Care Package - Celebrating your big occasions

Progress Yourself

• Access to our fantastic L&D Calendar
• A personalised learning & development plan to develop your skills and knowledge
• Career progression with a fast-growing, critically acclaimed restaurant group.

Be Yourself

• Employee referral scheme - paying up to £600 per referral
• Staff parties & long service awards

The Group

JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World's 100 Best Restaurants, a spot in the Sunday Times Best 100 Places to Work 2025 and one of codes happiest places to work 2025

The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Ambassadors Clubhouse, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar and Bibi,

JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.