Guest Experience Ambassador (Reception) – Michelin Dining

Jamavar; City of Westminster; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Training and development

Employee discounts

Job summary

Jamavar, a Michelin-starred restaurant in Mayfair, seeks a polished Receptionist to greet guests and manage reservations with grace. You will serve as the first point of contact, answer calls and emails, and support the team in delivering an exceptional dining experience.

Ideal candidates will have prior experience in upscale hospitality, excellent English communication, and a professional appearance befitting our esteemed establishment.

Qualifications

• Previous receptionist experience in a high-end restaurant.
• Proficiency with OpenTable booking systems.
• Excellent verbal and written English.
• Strong multitasking in a fast-paced environment.
• Professional appearance reflecting upscale setting.

Responsibilities

• Welcome guests with a friendly and professional demeanour, ensuring they feel valued and appreciated.
• Efficiently manage reservations using OpenTable booking system, ensuring a smooth and organised flow of guests.
• Handle incoming calls and emails promptly, addressing customer inquiries and special requests effectively.
• Collaborate with the restaurant team to accommodate guest preferences and special occasions, ensuring a seamless service.
• Resolve any guest issues or complaints with poise and professionalism, striving to exceed customer expectations.

Skills

Customer service

Communication

Organisational skills

Professional appearance

Tools

OpenTable

Job description

Jamavar, a Michelin-starred restaurant in Mayfair, seeks a polished Receptionist to greet guests and manage reservations with grace. You will serve as the first point of contact, answer calls and emails, and support the team in delivering an exceptional dining experience.

Ideal candidates will have prior experience in upscale hospitality, excellent English communication, and a professional appearance befitting our esteemed establishment.