Receptionist

Oudh 1722; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Staff meals during shifts

Staff discounts

Training & development

Opportunities to progress

Job summary

Oudh 1722 in London is seeking a personable receptionist to welcome guests and manage reservations, ensuring a calm, friendly atmosphere and smooth service throughout peak hours.

You will work with a busy front-of-house team, handle guest inquiries, and uphold brand standards while supporting floor staff. This role offers competitive hourly pay, staff meals, discounts, and opportunities to advance within FOH.

Qualifications

• Previous receptionist/host experience preferred.
• Experience with reservation systems like SevenRooms or OpenTable is a plus.
• Strong communication and organisational skills.

Responsibilities

• Greet guests warmly and professionally on arrival.
• Manage reservations and walk-ins in line with floor plans and service flow.
• Communicate clearly with the floor team regarding table status and guest needs.
• Handle guest enquiries, phone calls and messages politely and efficiently.
• Update reservation notes and guest preferences.
• Support the Reception Manager and FOH team during peak service.

Skills

Hospitality

Customer service

Organisation

Calm under pressure

Job description

First impressions. Warm welcomes. Smooth service.

Join the Team of Oudh 1722

Located in Borough, Oudh 1722 is a project rooted in the soul of Awadhi cuisine and the art of genuine hospitality. We have transformed a three-story Victorian building into a dining sanctuary where the food defined by the slow-cooked, aromatic traditions of Lucknow is only half the story.

From the moment guests step inside, they should feel the theatre of the kitchen and the warmth of a world-class front-of-house team working in perfect harmony. Backed by a Michelin-starred pedigree, we are building an environment that is as intentional as it is elegant. We are looking for people who want to be part of a team where the service feels just as "handmade" and soulful as the food we serve.

This is a guest-facing role for someone personable, organised, and calm, who enjoys looking after people and being part of a busy front-of-house team.

Role Review

The Receptionist is the first impression of the restaurant, making guests feel welcome, comfortable, and well looked after. It’s about warmth, organisation, and communication by helping the service run smoothly from the very first welcome.

In Your First 12 Months, You’ll…

• Welcome guests warmly and professionally as they arrive at the restaurant
• Manage reservations and walk-ins in line with floor plans and service flow
• Communicate clearly with the floor team regarding table status and guest needs
• Manage waitlists and guest expectations during busy services
• Handle guest enquiries, phone calls, and messages politely and efficiently
• Update reservation notes, guest preferences, and special requests accurately
• Support the Reception Manager and FOH team during peak services
• Maintain a clean, organised, and welcoming reception area always
• Uphold brand standards and hospitality values from the moment guests arrive
• Support the overall guest journey with a calm, friendly, and professional approach

What You Bring

• Previous experience as a receptionist or Host is essential, including the use of Sevenrooms, Open Table etc
• Friendly personality with strong communication skills
• Good organisation and attention to detail
• Calm and confident manner, even during busy periods
• Willingness to learn and take direction
• Genuine passion for hospitality and guest experience

The Package

• Competitive hourly rate including service charge (DOE)
• 5.6 weeks paid holiday (inclusive of public holidays)
• Staff meals during shifts
• Generous staff discounts
• Training and development support
• Opportunities to progress within FOH roles

Why Work with Us

• Culinary Excellence & Innovation – Work alongside Michelin-level chefs
• Career Progression – Clear pathways within front-of-house roles
• Competitive Compensation – Transparent tronc and fair pay structures
• Work-Life Balance – Respectful rota planning and fair scheduling
• Development Opportunities – On-the-job training and support
• Inclusive Culture – Diverse, welcoming, and people-first environment