Receptionist

Engel & Jang (Rexangel Limited); Greater London; On-site; GBP 46,621,000 - 49,594,000; Full time

Benefits offered by this job

Career growth and internal training

Meal on duty

Uniform provided

28–30 days' holiday per year

Meal on duty (listed)

Job summary

Engel & Jang, an iconic restaurant on the Mezzanine of the Royal Exchange in central London, seeks a personable Receptionist to join its Front of House team from September 2026. You will greet guests, manage reservations, and coordinate with staff to ensure an exceptional guest journey from arrival.

A warm, professional demeanor and a passion for hospitality are essential. The role offers a 40-hour week, Monday–Saturday operation, and benefits including uniform, meals on duty, and generous

Qualifications

• At least 1 year of experience in a Receptionist or Front of House role within a restaurant or hospitality environment.
• Excellent communication and telephone manner.
• Polished appearance with excellent attention to detail.
• Warm, confident and professional personality.
• Ability to work effectively as part of a busy Front of House team.
• Must have the legal right to work in the UK.

Responsibilities

• Provide a warm, professional and friendly welcome to all guests.
• Manage reservations, guest enquiries and table allocations efficiently.
• Answer telephone calls and respond to enquiries in a professional and timely manner.
• Work closely with the restaurant and management teams to ensure a smooth guest journey.
• Maintain excellent knowledge of the restaurant, menus, events and services.
• Assist with managing special requests and ensuring important guest information is communicated to the relevant teams.
• Maintain a polished and organised reception area.
• Deliver consistently high standards of hospitality and guest service.

Skills

Reception experience

Communication skills

Telephone manners

Professional appearance

Teamwork

Organisational skills

Multitasking

Problem-solving

Guest focus

Tools

SevenRooms

Job description

Receptionist - Join the Team at Engel & Jang

Join the team at Engel & Jang, an exceptional restaurant situated on the Mezzanine of the iconic Royal Exchange in the heart of the City of London.

We are looking for an experienced, confident and personable Receptionist to join our Front of House team. Start date: September 2026.

The ideal candidate will have a warm and professional approach, excellent communication skills and a genuine passion for hospitality. As one of the first points of contact for our guests, you will play an important role in creating an exceptional experience from the moment they arrive.

Key Responsibilities

• Provide a warm, professional and friendly welcome to all guests.
• Manage reservations, guest enquiries and table allocations efficiently.
• Answer telephone calls and respond to enquiries in a professional and timely manner.
• Work closely with the restaurant and management teams to ensure a smooth guest journey.
• Maintain excellent knowledge of the restaurant, menus, events and services.
• Assist with managing special requests and ensuring important guest information is communicated to the relevant teams.
• Maintain a polished and organised reception area.
• Deliver consistently high standards of hospitality and guest service.

Requirements

• At least 1 year of experience in a Receptionist or similar Front of House role within a restaurant or hospitality environment.
• Excellent communication and telephone manner.
• Warm, confident and professional personality.
• Polished appearance and excellent attention to detail.
• Highly motivated, proactive and enthusiastic approach.
• Strong organisational, multitasking and problem-solving skills.
• Ability to work effectively as part of a busy Front of House team.
• A genuine guest-focused approach and passion for delivering exceptional hospitality.
• Experience with SevenRooms is an advantage, but not essential.
• Must have the legal right to work in the UK.

The Role

• £16.27 per hour.
• 40-hour contract.
• Monday to Saturday operation - we are closed on Sundays.

What We Offer

• Opportunities for career growth, with internal training and succession plans supporting progression within the business.
• 28-30 days' holiday per year, increasing with length of service.
• Uniform provided.
• Meal on duty.
• A fun, professional and dynamic working environment.
• The opportunity to work in one of London’s most iconic locations