Receptionist

Search Consultancy LTD; City Of London; On-site; GBP 16,000 - 23,000; Part time

Job summary

Search Consultancy LTD is recruiting an experienced Medical Receptionist for a healthcare service based in SW15, specialising in mental health and rehabilitation. You will welcome patients, handle calls, book appointments and maintain confidential records on site.

The role requires healthcare experience, excellent communication and a compassionate, professional approach in a sensitive environment. A DBS check is required and the position is temporary to permanent.

Qualifications

• Previous healthcare experience is essential.
• Previous medical reception or healthcare administration experience is desirable.
• Excellent communication and customer service skills.
• A compassionate, patient and understanding approach when dealing with individuals accessing mental health and rehabilitation services.
• The ability to remain calm and professional in sensitive or challenging situations.
• Strong organisational skills and attention to detail.
• An understanding of the importance of confidentiality within a healthcare setting.

Responsibilities

• Welcoming patients and visitors in a friendly, professional and approachable manner.
• Managing incoming calls, responding to enquiries and directing calls appropriately.
• Booking and managing appointments.
• Maintaining accurate patient records and updating systems.
• Supporting the wider team with general administrative duties.
• Handling sensitive and confidential information appropriately.
• Providing a calm, professional and understanding service to patients accessing mental health and rehabilitation support.

Skills

Healthcare experience

Communication skills

Compassionate patient focus

Calm under pressure

Organisational skills

Confidentiality

Job description

Medical Receptionist - SW15

We are currently recruiting for an experienced Medical Receptionist to join a healthcare service based in SW15, specialising in mental health and rehabilitation services.

This is a great opportunity for someone with previous healthcare experience who is confident dealing with patients and working in a sensitive healthcare environment.

Role Details

• Location: SW15

• Hours: Approximately 32 hours per week

• Pay: 14.50 per hour

• Contract: Temporary to Permanent

• Start Date: ASAP

• Additional information: Must be able to pass a DBS check

Key Responsibilities

• Welcoming patients and visitors in a friendly, professional and approachable manner.

• Managing incoming calls, responding to enquiries and directing calls appropriately.

• Booking and managing appointments.

• Maintaining accurate patient records and updating systems.

• Supporting the wider team with general administrative duties.

• Handling sensitive and confidential information appropriately.

• Providing a calm, professional and understanding service to patients accessing mental health and rehabilitation support.

Requirements

• Previous healthcare experience is essential.

• Previous medical reception or healthcare administration experience is desirable.

• Excellent communication and customer service skills.

• A compassionate, patient and understanding approach when dealing with individuals accessing mental health and rehabilitation services.

• The ability to remain calm and professional in sensitive or challenging situations.

• Strong organisational skills and attention to detail.

• An understanding of the importance of confidentiality within a healthcare setting.

The Ideal Candidate

The ideal candidate will be friendly, approachable and professional, with previous healthcare experience and the confidence to support patients in a sensitive environment. They must be empathetic, organised and comfortable working with individuals accessing mental health and rehabilitation services.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.