Receptionist

The Sirius Hotel Group Ltd; City of Edinburgh; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Bonus incentives

Living Wage Employer

Wellbeing programme

Employee discounts

Perkbox membership

Job summary

The Resident Edinburgh is seeking a Receptionist to deliver exceptional guest experiences at the front desk. You will be the first point of contact for arrivals and departures, handling guest requests with warmth and professionalism.

You should have strong communication, a friendly service style, and good IT skills. The role invites a proactive, flexible team player who can work independently and prioritise priorities during busy periods.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, professional service style with a welcoming demeanour.
• Ability to resolve guest issues quickly and efficiently.
• Comfort with front desk software and basic IT tasks.

Responsibilities

• Provide excellent guest service throughout the hotel and front desk operations.
• Greet guests, check in/out, and manage guest requests and inquiries promptly.
• Maintain high standards of cleanliness and organisation at the front desk.

Skills

Communication

Customer service

Problem solving

Team player

Adaptability

IT skills

Guest service experience

Job description

The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a relaxed enclave from which they can easily immerse themselves in the city.

Reputation is at the centre of everything we do, our hotels have an impressive track record for guest satisfaction.

We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus.

We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that a hard day’s work deserves a fair day’s pay.

As a Receptionist at The Resident Edinburgh:

• You will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals.
• You will provide excellent guest service throughout the hotel and to efficiently process administration of the front desk tasks,?being the first point of contact for arrivals, departures and guest interaction. You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel’s policies.

As our next Receptionist, you will:

• Have great communication skills
• Have a friendly & professional service style
• Be a problem solver with a can-do attitude
• Be a team player with the ability to work independently
• Be motivated, positive and eager to learn
• Be flexible and adaptable with the ability to prioritise
• Have good IT skills
• Ideally have experience in a guest service environment

Why work for us as a Receptionist?

We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work.

These include:

• Competitive Salary and Annual Salary Reviews
• Bonus Incentives
• Online Learning Hub with fully bespoke L&D Programme
• Wellbeing Programme supporting mental, physical and financial health
• Employee Assistance Programme
• Cycle to Work Scheme
• Free overnight stay for new team members
• Discounted rates for yourself, friends & family at our hotels
• Freebies and Discounts with free membership to Perkbox
• Refer a Friend Bonus of £100
• Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
• Online Community to share news and celebrate successes
• Salary Sacrifice
• Weekly fruit baskets for the whole team
• Any many more…!

Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.