Receptionist

The-Londoner-Hotel; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

28 days holiday including Bank Holidays

Complimentary meals and beverages

Recommend a Friend Scheme

Annual complimentary night stays

Preferential accommodation rates

Access to discount platform

Company pension scheme

Regular social events

Annual recognition events

Wellbeing champions across hotels

Access to company doctor

Online learning platform access

Opportunities for promotion and training

Job summary

The Londoner Hotel is seeking a Receptionist to join our Front of House team. This role provides an excellent opportunity for career advancement in the hospitality industry.

You will be responsible for managing guest check-ins and check-outs, ensuring a personal touch in every interaction. With a focus on delivering superior customer service, your attention to detail will help create memorable experiences for our guests.

Benefits include a competitive salary, 28 days of holiday, and opportunities for promotion within the company.

Qualifications

• Previous hotel reception experience in a 4- or 5-star hotel.
• Competent in various IT applications required for the role.
• Excellent attention to detail and customer service.

Responsibilities

• Handle guest check-ins and check-outs with maximum service delivery.
• Assist with guest communication and personalisation for service excellence.
• Complete daily admin tasks and manage guest-related information.

Skills

Hotel reception experience

IT applications (Opera, Office 365)

Customer service skills

Attention to detail

Fluent English (written and spoken)

Job description

An exciting opportunity to join our Front of House team at The Londoner Hotel as a Receptionist. This role offers forward career progression for the right candidates.

Overview

• An amazing opportunity to join the Front of House Team at The Londoner Hotel as a Receptionist.
• You will handle all aspects of the guest journey, delivering maximum service delivery when doing check‑in and check‑outs, rooming and providing general London knowledge.
• You will handle cash payments and a float in accordance with the company standards.
• You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• You will assist with the daily completion of admin tasks within the department.
• You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. You will ensure hotel amenities and outlets are promoted and will arrange in‑house services as required.
• You will ensure that information is gathered about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.

About You

• Previous hotel reception experience is required, ideally within a 4‑ or 5‑star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.